Sophia Lawson
Spruce Grove,AB
Summary
I have had many jobs over many different fields each has given me knowledge and skills. Proven track record of enhancing operational efficiency and customer satisfaction at City Of Spruce Grove, showcasing exceptional problem-solving and organizational skills. Expert in Microsoft Excel and adept at multitasking, consistently exceeding client expectations. Achieved significant improvements in service delivery through innovative solutions and a results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Facility Attendant
City Of Spruce Grove
Spruce Grove, AB
11.2023 - Current
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
- Maintained inventory and submitted written requests for supplies to keep stock levels even.
- Participated in training workshops for continuous professional development, enhancing knowledge on industry best practices.
- Maintained safety standards by conducting regular inspections and promptly reporting any issues.
- Enhanced customer satisfaction through timely addressing of concerns and provision of assistance.
- Elevated overall user experience through consistent delivery of high-quality services in a clean, safe, and welcoming environment.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Assisted facility users in navigating the space, providing clear directions to desired locations within the premises.
Receptionist
Attic Masters
Edmonton, AB
11.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone.
- When I didn't know an answer i would get the information from my boss, instead of guessing and promptly inform the client.
Website Designer
Self-employeed
Barrie, ON
07.2017 - 11.2023
- Met with clients to discuss expectations regarding visual presentation, branding and e-commerce functionality.
- Enhanced user experience by designing responsive and visually appealing websites for various clients.
- Boosted website traffic by implementing search engine optimization strategies and techniques.
- Developed custom website features to meet client needs, resulting in improved functionality and increased satisfaction.
- Provided ongoing support for clients post-launch by addressing any concerns or making necessary updates as needed.
- One of the websites is in 10 languages and contains document and links for user to follow effortlessly
In-Home Nanny
Maclean Family
Calahoo, AB
11.2022 - 07.2023
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Fostered a love of learning through interactive educational activities helping children develop curiosity and critical thinking skills.
- Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
- Adapted childcare approach according to each child''s unique personality traits, ensuring personalized care.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
- Promoted healthy eating habits with nutritious meal planning and preparation, resulting in balanced diets.
Painter
Springwater Painting Co
Barrie, ON
07.2022 - 10.2022
- Painted surfaces using brushes, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Applied primer, paints, to walls and surfaces using traditional methods.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
Bookkeeper
Self-employeed
Barrie, ON
01.2017 - 10.2022
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Established QuickBooks, and other accounting systems to reflect accurate financial records.
- Created job briefs to explain to installers how to get to job and how to complete job, with detailed instructions and manuals for product.
Education
High School Diploma -
Eastview Secondary School
Barrie, ON06.2017
Skills
Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Customer Assistance
- Multitasking
- Reliability
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Microsoft Excel
- Data Entry
Languages
English
Native or Bilingual
Certification
I have done all these with the city.
Fire extinguisher training
First Aid
Customer experience
High Five
Heat Stress Awareness Training
Workplace Ergonomics Training
WHIMS
Slips, Trips, and Falls Awareness Training
Workplace Violence and Harassment Training for Employees (Alberta)
Timeline
Facility Attendant
City Of Spruce Grove
11.2023 - Current
Receptionist
Attic Masters
11.2022 - Current
In-Home Nanny
Maclean Family
11.2022 - 07.2023
Painter
Springwater Painting Co
07.2022 - 10.2022
Website Designer
Self-employeed
07.2017 - 11.2023
Bookkeeper
Self-employeed
01.2017 - 10.2022
High School Diploma -
Eastview Secondary School