Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Sophia Larromana

Calgary,AB

Summary

Dynamic and customer-focused professional with a proven track record at Laurie's Cookies, adept at enhancing customer satisfaction and streamlining operations. Excels in problem-solving and multitasking, leveraging strong POS system skills and a friendly, positive attitude to drive team success. Demonstrated ability to improve service delivery, showcasing exceptional attention to detail and teamwork capabilities.

Overview

4
4
years of professional experience

Work History

Painter's Helper

We Know Paint
04.2024 - 08.2024
  • Cleaned job site after project completion, removing tape, and tarps and inspecting for drips or inconsistencies in paint application.
  • Placed ladders and scaffolds in correct locations and moved equipment as work progressed to completion.
  • Smoothed and cleaned surfaces and removed wallpaper prior to painting allowing even coating of paint.
  • Demonstrated knowledge of workplace safety principles and practices.
  • Covered surfaces with drop cloths, masking tape and paper during painting.
  • Filled cracks, holes and joints with fillers using caulking guns and putty knives.

Restaurant Hostess

Turkey Point Hotel
05.2023 - 08.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Cookie Shop Assistant

Laurie's Cookies
04.2020 - 10.2020
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Checked incoming orders and organized new stock.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.

Education

High School Diploma -

Lord Beaver Brooke High School
Calgary, AB
06-2025

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cash handling
  • Cleanliness and hygiene
  • POS systems
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Time management

Languages

English
Native or Bilingual

Interests

  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Gym Workouts
  • Music
  • Food Tourism

Timeline

Painter's Helper

We Know Paint
04.2024 - 08.2024

Restaurant Hostess

Turkey Point Hotel
05.2023 - 08.2023

Cookie Shop Assistant

Laurie's Cookies
04.2020 - 10.2020

High School Diploma -

Lord Beaver Brooke High School

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Sophia Larromana