Sophia Labonte
Anaheim
Summary
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess/Cashier
Original Pancake House
07.2025 - Current
- Monitored dining area for guest satisfaction and addressed concerns promptly.
- Handled customer inquiries and provided information on menu offerings.
- Maintained cleanliness and organization of entrance and waiting areas.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Hostess/Cashier
Marie Callender's
11.2023 - 07.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency.
- Collaborated with servers and kitchen staff for smooth service flow.
- Assisted in training new hostesses on operational procedures.
- Managed reservations and seating arrangements to optimize guest flow and minimize wait times.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Trained new host staff on restaurant protocols, enhancing team efficiency and service quality.
- Maintained cleanliness and organization of front-of-house areas to create welcoming atmosphere.
- Worked effectively in fast-paced environments.
- Managed multiple tables efficiently, prioritizing tasks in high-pressure environments.
Trail Group Leader/Summer Camp Counselor
IROEC
04.2023 - 09.2023
- Supervised daily activities for groups of children, ensuring safety and engagement.
- Assisted in planning recreational events, enhancing camp experience through structured activities.
- Implemented conflict resolution strategies, fostering a positive environment among campers.
- Monitored camper behavior, providing support to maintain discipline and respect within groups.
- Collaborated with fellow counselors to develop inclusive programs catering to diverse interests.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Implemented camp activities fostering physical, social, and emotional growth.
Sales Associate
Hollister
12.2022 - 03.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Processed transactions efficiently using point-of-sale systems for accurate sales reporting.
- Adapted to changing priorities in fast-paced retail environment while providing excellent service.
- Supported promotional activities by setting up displays and assisting with marketing initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Katella High School
AnaheimSkills
- Customer service
- Conflict resolution
- Multitasking abilities
- Cash handling
- Fast-paced environment adaptability
- Menu knowledge
- Phone etiquette
- Customer service expertise
Certification
- ServSafe
Timeline
Hostess/Cashier
Original Pancake House
07.2025 - Current
Hostess/Cashier
Marie Callender's
11.2023 - 07.2025
Trail Group Leader/Summer Camp Counselor
IROEC
04.2023 - 09.2023
Sales Associate
Hollister
12.2022 - 03.2023
High School Diploma -
Katella High School