Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Server

Sophia Joo

Edmonton,Alberta

Summary

With 2 years of experience in tutoring, I’ve developed excellent communication and observational skills, efficiently managing daily tasks while actively seeking ways to make a positive impact. My background as a Server has further refined my ability to engage with customers, anticipate their needs, and create enjoyable dining experiences through a friendly and adaptable approach.

In retail sales, I’ve demonstrated a successful track record of boosting sales and enhancing customer loyalty by providing tailored service. My resourcefulness and keen understanding of customer needs enable me to guide clients to desirable merchandise and effectively upsell to achieve sales targets. Committed to delivering exceptional customer experiences, I combine positivity and professionalism in every interaction.

Overview

3
3
years of professional experience

Work History

Server

Resturant
01.2022 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Tutor

Self-employeed
01.2022 - 07.2024
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.

Retail Worker

Treehouse
09.2022 - 11.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

High School Diploma -

Lillian Osborne High School
Edmonton, AB
06.2023

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Accomplishments

As a Sunday School teacher volunteer, I engage with young children to foster their spiritual and moral development through creative and interactive lessons. My role involves designing age-appropriate activities that capture their interest and facilitate learning. I create a positive and nurturing environment, encouraging active participation and personal growth. My commitment to making a difference is reflected in my ability to connect with each child, address their individual needs, and contribute to their overall development in a supportive and caring manner

Languages

English
Native or Bilingual
Korean
Native or Bilingual

Timeline

Retail Worker

Treehouse
09.2022 - 11.2022

Server

Resturant
01.2022 - 09.2024

Tutor

Self-employeed
01.2022 - 07.2024

High School Diploma -

Lillian Osborne High School
Sophia Joo