Sophia Jones
Box 143 Kellwood,MB
Summary
Reliable individual who masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills.
Overview
4
4
years of professional experience
Work History
Server
Elkhorn Resort,Onanole
Clear Lake Mb , MB
06.2020 - 02.2021
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Resolved customer concerns with friendly and knowledgeable service.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Experience with taking drink orders , wine services , mixing drinks ,cleaning and restocking the bar.
- Set up dining room to meet hospitality and service standards.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Barista
White House Bakery Wasagaming
Clear Lake Mb , MB
04.2021 - 10.2021
- Maintained calm demeanor during high-volume periods.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Increased sales by arranging merchandise in innovative and eye-catching displays.
- Ordered, received and stocked supplies and retail products.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Server-Barista
Lakehouse Boutique Hotel - Restaurant - Coffee Shop
Clear Lake, MB
09.2021 - 09.2024
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Informed customers about specials, upselling additional food and drink items.
- Set up dining room to meet hospitality and service standards.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Education
High School Diploma -
McCreary School
McCreary, MB06.2020
Skills
- Speedy and efficient
- Team Leadership
- Menu memorization
- Price memorization
- Effective customer upselling
- Food safety understanding
- Dining customer service
- Retail sales
- Coffee expertise
- Espresso machine operation
- Cash register operation
- Flexible schedule
- Inventory
- Friendly, positive attitude
References
Kim Armstrong - Elkhorn Resort
kim.armstrong@elkhornresort.mb.ca
1-866-355-4676
Karly McRae - Lakehouse
karly@staylakehouse.ca
1-204-868-5970
Timeline
Server-Barista
Lakehouse Boutique Hotel - Restaurant - Coffee Shop
09.2021 - 09.2024
Barista
White House Bakery Wasagaming
04.2021 - 10.2021
Server
Elkhorn Resort,Onanole
06.2020 - 02.2021
High School Diploma -
McCreary School