Sophia Jaenicke-Jamasi
Montreal
Summary
25 year-old reliable and professional worker with lots of industry experience. Searching for employment with a well-established business that I can contribute to from day one and that will allow for me to grow and develop my skills.
Overview
8
8
years of professional experience
Work History
Shift Lead
Starbucks
06.2018 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Server
Barley Mow
06.2016 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Hostess
Cora Breakfast And Lunch
06.2017 - 08.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
English Literature And Creative Writing
Concordia University
Montreal, QC05.2019
English Literature And Creative Writing
Carleton University
Ottawa, ON05.2018
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Workplace Safety
- Industry Expertise
- Team motivation
Languages
French
Full Professional
English
Native or Bilingual
Timeline
Shift Lead
Starbucks
06.2018 - Current
Restaurant Hostess
Cora Breakfast And Lunch
06.2017 - 08.2018
Server
Barley Mow
06.2016 - 09.2018
English Literature And Creative Writing
Concordia University
English Literature And Creative Writing
Carleton University
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