Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Ishmail

Sophia Ishmail

Aylmer,Ontario

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Make-up, Spritz of Beauty MUA
03.2022 - Current
  • Booking appointments for new clients
  • Delivering exceptional customer service skills to promote more clientele
  • Processing payments using digital point-of-sale and in-person
  • Ability to work under pressure and in a timely manner
  • Ability to work with other persons
  • Strong communication skills
  • Promoting a healthy and hygienic environment while following COVID-19 protocols and guidelines

CASHIER

Zehrs Food Plus
09.2020 - 04.2021
  • Processing transactions
  • Demonstrating strong customer service by handling all issues and concerns in a diplomatic and professional manner
  • Providing outstanding customer service to improve the customer’s experience

Cashier

Popeyes® Louisana Kitchen
09.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.

FRONT DESK ASSISTANT

CardioMed Rehab and Wellness Centre
05.2013 - 06.2019
  • Received and directed patient inquiries via multi-line telephone system & email
  • Enrolled new patients
  • Scheduled patient appointments and clinic practitioner meetings
  • Processed billing transactions
  • Maintained an exceptionally organized paper and digital filing system
  • Experienced in working with AbleMed and Quickbooks
  • Excellent tech troubleshooting skills
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Received, screened and routed incoming calls.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Education

DIPLOMA -

Louise Arbour Secondary School
06.2014

Skills

  • Customer Assistance
  • Inventory Management
  • Issue Resolution
  • Account Invoicing
  • Cash Management
  • Online Orders Preparation
  • Customer Relations
  • Coin and Currency Counting
  • Cleaning and Sanitizing
  • Purchase Assistance
  • Time Management Skills
  • Retail Merchandising
  • Receipt and Refund Issuance
  • Complex Problem-Solving
  • Cash Drawer Management
  • Refund Handling
  • Payment Collection
  • Till Counting
  • Cashier Oversight
  • Stocking and Replenishing
  • Safety Verifications
  • Facility Safety
  • POS Systems
  • Money Handling
  • Conflict Resolution
  • Verbal and Written Communication
  • Microsoft Office
  • Refunds and Exchanges
  • Product Knowledge
  • Coupon Redemption
  • Order Taking
  • Customer Transactions
  • Currency Counting
  • Customer Service Excellence
  • Credit and Cash Transactions
  • Billing and Payment Processing
  • Accounting Softwares
  • Feedback Acceptance
  • Return and Exchange Processing
  • POS Systems Operations
  • Belt Conveyors
  • Sweeping and Mopping
  • Cash Register Systems
  • Process Transactions

Timeline

Make-up, Spritz of Beauty MUA
03.2022 - Current

CASHIER

Zehrs Food Plus
09.2020 - 04.2021

Cashier

Popeyes® Louisana Kitchen
09.2019 - 03.2020

FRONT DESK ASSISTANT

CardioMed Rehab and Wellness Centre
05.2013 - 06.2019

DIPLOMA -

Louise Arbour Secondary School

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Sophia Ishmail