Sophia Ishmail
Aylmer,Ontario
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Make-up, Spritz of Beauty MUA
03.2022 - Current
- Booking appointments for new clients
- Delivering exceptional customer service skills to promote more clientele
- Processing payments using digital point-of-sale and in-person
- Ability to work under pressure and in a timely manner
- Ability to work with other persons
- Strong communication skills
- Promoting a healthy and hygienic environment while following COVID-19 protocols and guidelines
CASHIER
Zehrs Food Plus
09.2020 - 04.2021
- Processing transactions
- Demonstrating strong customer service by handling all issues and concerns in a diplomatic and professional manner
- Providing outstanding customer service to improve the customer’s experience
Cashier
Popeyes® Louisana Kitchen
09.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
FRONT DESK ASSISTANT
CardioMed Rehab and Wellness Centre
05.2013 - 06.2019
- Received and directed patient inquiries via multi-line telephone system & email
- Enrolled new patients
- Scheduled patient appointments and clinic practitioner meetings
- Processed billing transactions
- Maintained an exceptionally organized paper and digital filing system
- Experienced in working with AbleMed and Quickbooks
- Excellent tech troubleshooting skills
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Received, screened and routed incoming calls.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
DIPLOMA -
Louise Arbour Secondary School
06.2014
Skills
- Customer Assistance
- Inventory Management
- Issue Resolution
- Account Invoicing
- Cash Management
- Online Orders Preparation
- Customer Relations
- Coin and Currency Counting
- Cleaning and Sanitizing
- Purchase Assistance
- Time Management Skills
- Retail Merchandising
- Receipt and Refund Issuance
- Complex Problem-Solving
- Cash Drawer Management
- Refund Handling
- Payment Collection
- Till Counting
- Cashier Oversight
- Stocking and Replenishing
- Safety Verifications
- Facility Safety
- POS Systems
- Money Handling
- Conflict Resolution
- Verbal and Written Communication
- Microsoft Office
- Refunds and Exchanges
- Product Knowledge
- Coupon Redemption
- Order Taking
- Customer Transactions
- Currency Counting
- Customer Service Excellence
- Credit and Cash Transactions
- Billing and Payment Processing
- Accounting Softwares
- Feedback Acceptance
- Return and Exchange Processing
- POS Systems Operations
- Belt Conveyors
- Sweeping and Mopping
- Cash Register Systems
- Process Transactions
Timeline
Make-up, Spritz of Beauty MUA
03.2022 - Current
CASHIER
Zehrs Food Plus
09.2020 - 04.2021
Cashier
Popeyes® Louisana Kitchen
09.2019 - 03.2020
FRONT DESK ASSISTANT
CardioMed Rehab and Wellness Centre
05.2013 - 06.2019
DIPLOMA -
Louise Arbour Secondary School