KIMBERLEY H. THOMSON
Hamilton,ON
Summary
Excellent interpersonal, written and verbal skills Extremely organized and has great time management. Ability to work independently or as part of a team, with proven flexibility Achieved White and Yellow Belt Certificates in the Lean Six Sigma managerial concept. Up to date IT skills. Compassionate Case Manager experienced in Long term care home and home care environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
COVID-19 Case Manager
Ministry of Health
09.2021 - 04.2022
- Provincial Workforce with Ministry of Health, Contract through Ian Martin
- Provide disease-specific information
- Assess for signs and symptoms, and underlying health conditions
- Elicit information on close contacts and assessed support needs to maintain health and compliance during self-isolation
- Facilitate testing and referral to health care services and resource care coordination
- Record data in provincial cases and contact management IT system
- Provide recommendations for self-isolation and review of the daily monitoring system
Community Care Coordinator
Hamilton Niagara Haldimand Brant LHIN
12.2017 - 01.2021
- Identify and develop improvements in service delivery methods
- Provide consultation to other care coordinators to provide effective and efficient care management in the community and advocate to provide appropriate resource allocation
- Develop service plans based on patients’ needs considering a wide range of resources including personal, family, and community and Long Term Care Home eligibility
- Determines appropriate services and resource volumes in cooperation with patient and family
ER Care Coordinator
St Joseph’s Hospital, Hamilton Niagara Haldimand Brant LHIN
07.2014 - 12.2017
- Involved in the development of the EIS Screener Tool in the Emergency Department at St
- Joseph’s Hospital
- Responsible for establishing a morning team huddle to improve the efficiency of the teams’ workflow for the day
- Provide coaching and training to new staff to develop work-based knowledge
- Coordinates and leads the service provider teams to maximize the benefits allocated to the patient
- Regulates eligibility to homecare and long term care homes through extensive health assessments
Interim Client Services Manager
Hamilton Niagara Haldimand Brant Community Care Access Centre
09.2013 - 07.2014
- Planning, implementing, evaluating and reporting for services and/ or programs across the
- Hamilton branch of the HNHB CCAC
- Across the Hamilton branch of the HNHB CCAC
- Management of services related to care coordination, and hospital coordination
- Day to day decision-making for the Program and/ or services
- Identifying staffing requirements
- Responsible for recruitment, selection, orientation, training and development, mentoring, performance management and staff development
- Management, resolution and documentation of client concerns/issues including engagement with MPP offices as required.
Care Connector, Toronto Central Community Care Access Centre
01.2009 - 03.2010
- Aided in the development of the Ministry of Health Care Connect Program within the Toronto Central Community
- Care Access Centre
- Collaborated with and presented training of systems to the Ontario Association of
- Community Care Access Centres and the Ministry of Health
- Networked and promoted the program to our community partners and with all Primary Care Models teams
- Built strong relationships with Health Care
- Providers by performing presentations to expand the program and provided ongoing support to the physicians by allocating community resources to expand our partnership in health care.
Care Coordinator
Toronto Central
04.2004 - 01.2009
- Community Care Access Centre
- Identify and develop improvements in service delivery methods
- Provide consultation to other care coordinators to provide effective and efficient care management in the community and advocate to provide appropriate resource allocation
- Develop service plans based on patients’ needs considering a wide range of resources including personal, family, and community
- Determines appropriate services and resource volumes in cooperation with patients and family.
Visiting Registered Nurse
Saint Elizabeth Visiting Nurses
05.1999 - 04.2004
- Case managed patient care for 30-40 patients at a time
- Experienced with IV therapy, wound care, palliative, oncology and gerontology.
Education
Bachelor of Science - Nursing
Ryerson University
Toronto, ON2004
Diploma - Nursing
Mohawk College of Applied Arts and Technology
Hamilton, ON1999
Skills
- Annual Case Reviews
- Interdisciplinary Collaboration
- Case Management Tracking
- Resource Identification
- Home Visits and Inspections
- Intervention Plans
- Case Planning and Management
Additional Information
- AWARDS , Nominated for CCAC Award of Excellence in Leadership 2014 Nominated for CCAC Award of Excellence in Team 2014 Service Award May 2007, October 2009 and March 2015, March 2019 Aberdeen Community Hope Award May 2004
Certification
- White Belt Certificate, Lean Six Sigma Managerial Concept - 2011
- Yellow Belt Certificate, Lean Six Sigma Managerial Concept - 2012
- Best Practice Champion, RNAO - 2021
Timeline
COVID-19 Case Manager
Ministry of Health
09.2021 - 04.2022
Community Care Coordinator
Hamilton Niagara Haldimand Brant LHIN
12.2017 - 01.2021
ER Care Coordinator
St Joseph’s Hospital, Hamilton Niagara Haldimand Brant LHIN
07.2014 - 12.2017
Interim Client Services Manager
Hamilton Niagara Haldimand Brant Community Care Access Centre
09.2013 - 07.2014
Care Connector, Toronto Central Community Care Access Centre
01.2009 - 03.2010
Care Coordinator
Toronto Central
04.2004 - 01.2009
Visiting Registered Nurse
Saint Elizabeth Visiting Nurses
05.1999 - 04.2004
Bachelor of Science - Nursing
Ryerson University
Diploma - Nursing
Mohawk College of Applied Arts and Technology