Sophia Guzman
Stockton
Summary
Reliable Front of House Cashier with background in hospitality and customer service. Possess strong skills in cash handling, order processing, and maintaining clean work areas. Known for providing exceptional service, ensuring customer satisfaction and fostering repeat business. Instrumental in improving operational efficiency within previous roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House
Panda Express
Stockton
02.2025 - Current
- Greet every guest with a warm and friendly attitude
- Provide menu recommendations and answer guest questions
- Take customer orders accurately at the register or drive-thru
- Keep the dining area, drink stations, restrooms, and lobby clean and stocked
- Follow food safety and sanitation guidelines at all times
- Coordinate with Back of House (BOH) team for smooth food flow
- Support team members during peak hours or busy shifts
- Participate in opening, mid-shift, or closing tasks
CASHIER/ CUSTOMER SERVICE
Sonic Drive In
Stockton
11.2023 - 01.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Organized and detail-oriented with a strong work ethic.
- Processed payments, counted money, and provided correct change.
Education
Associate Degree - Health Sciences
San Joaquin Delta College
Stockton, CASkills
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Issue resolution
- Multitasking and organization
- Service with heart
Certification
Food Handler Certificate of Completion
References
- Britney Walls, Sonic Drive In, General Manager, +1 (870) 517-8156, Wallsb9080@gmail.com
- Jordan Besarra, Sonic Drive-In, Shift Manager, (209) 817-9894, Jordanbesarra@gmail.com
- Victor Leon , Panda Express, Manager, (650) 898-4903, Victorleonoshima@yahoo.com
Timeline
Front of House
Panda Express
02.2025 - Current
CASHIER/ CUSTOMER SERVICE
Sonic Drive In
11.2023 - 01.2025
Associate Degree - Health Sciences
San Joaquin Delta College