Sophia Godleski
San Mateo,CA
Summary
Experienced in clinical settings, I have honed strong communication, organizational, and problem-solving skills for efficient patient care and administrative support. Reliability, observance, and adaptability are complemented by a solid understanding of safety protocols, emergency response, and risk assessment. Seeking to apply these skills to support public health initiatives, my dedication lies in contributing to team success and promoting operational efficiency.
Overview
8
8
years of professional experience
Work History
Security Officer & Receptionist
Allied Universal Onsite at Kaiser Permanente
02.2023 - Current
- Conduct patrols throughout hospital and medical office buildings, implementing premises' safety and security protocols
- Worked alongside interdisciplinary terms of doctors, nurses, and social workers to create high quality safety plans for patients with mental health disabilities
- Provide standby support and encounter documentation for patients on psychiatric hold while maintaining confidential patient information in accordance to HIPAA standards and respond to medical emergencies promptly
- Utilize training in hospital conflict management to de-escalate situations involving agitated individuals
- Attended monthly and yearly staff VISTELLAR trainings, online coursework, as required
- Investigated security incidents to identify root causes and prevent future occurrences.
Medical Assistant
West Coast Kidney Institute
10.2021 - 07.2022
- Collaborated closely with healthcare professionals to carry out a wide range of clinical tasks: taking vitals, administering vaccines, conducting specimen testing, and conducting initial intake assessments, such as eye and hearing exams
- Performed duties associated with scheduling, organizing, operating clinics, and arranging shipments from vendors
- Led Covid-19 clinics during the pandemic to vaccinate and test the community, while taking necessary precautions to ensure the safety of patients and maintaining a clean and hygienic environment to prevent the spread of infection
- Scanned and meticulously attached patient medical records and administrative documents into the Electronic Health Records (EHR) system, maintaining accuracy and confidentiality
- Managed incoming faxes and processed non-electronically sent lab results, prioritizing responses appropriately and documenting actions in patient records, including medication authorizations and refills, ensuring compliance with protocols and patient needs
- Maintained organization of the drug sample closet, disposing of expired medications in accordance with regulatory guidelines
- Responded to patient phone calls, inquiries from dialysis units, and hospitals, providing knowledgeable triage and support
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
Team Lead
Chipotle Restaurant
01.2017 - 03.2018
- Ensured exceptional customer service standards as shift lead, overseeing and optimizing front-of-house operations to swiftly address any operational challenges
- Collaborated bi-weekly with management to review operational issues, suggest improvements, and celebrate achievements
- Managed weekly inventory intake procedures, meticulously documenting received supplies and addressing any discrepancies in equipment
- Performed daily audits of cash transactions using Microsoft Excel and an internal audit system to detect and rectify any irregularities promptly
Caretaker
Employed
01.2017 - 03.2018
- Supervised daily activities and provided comprehensive support to young individuals with intellectual and developmental disabilities in a home setting
- Conducted bi-weekly meetings with guardians to address any concerns related to the individual's well-being and progress
- Offered educational assistance through tutoring sessions and guidance on academic projects
- Generated weekly reports detailing activities and delivered coaching and feedback aimed at fostering behavioral improvements
Education
B.S. - Public Health
California State University East Bay
Hayward, CA01.2024
Skills
- Clinical Lab Techniques
- EHR
- EMR
- EPIC
- Athena systems
- PCR
- Lipid blood tests
- Hemoglobin blood tests
- Microsoft Office
- Word
- Excel
- Keynote
- PowerPoint
- Slack
- Coaching
- Tutoring
Websites
Communityoutreach
- San Francisco Public Health (Research): Developed and presented a research proposal to explore factors in a shared co-working environment enhancing collaboration and synergistic relationships. Conducted surveys to gather preferences, needs, and expectations of potential partners, alongside creating mock architectural designs and optimizing resource utilization. Presented findings and recommendations based on research conclusions.
- Alameda County Food Bank (Volunteer): Help organize donations, pack food parcels, check expiration dates, stock shelves, assist clients, and maintain cleanliness to support those in need of food assistance.
Timeline
Security Officer & Receptionist
Allied Universal Onsite at Kaiser Permanente
02.2023 - Current
Medical Assistant
West Coast Kidney Institute
10.2021 - 07.2022
Team Lead
Chipotle Restaurant
01.2017 - 03.2018
Caretaker
Employed
01.2017 - 03.2018
B.S. - Public Health
California State University East Bay
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