Sophia Gallant
Toronto,ON
Summary
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
4
4
years of professional experience
Work History
Service and Hostess
Coastline Catering
02.2021 - Current
- Welcomed guests to create a positive first impression.
- Provided a clean station with great presentation.
- Improved guest satisfaction with attentive and friendly service.
Hostess
Tulo's Taqueria Muskoka
07.2024 - 08.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean..
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Barista
Café Rouge Patisserie
04.2023 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Front Desk Receptionist
Urban Health Group
01.2021 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Bachelor of Arts - Buisness
University of Western Ontario
London, ON06-2028
High School Diploma -
Etobicoke Collegiate Institution
Toronto, ON06-2023
Skills
- Guest engagement
- Seating coordination
- Reservation management
- Dining area organization
- Food Preparation
- Sales
- Bilingual
- Customer interaction
Languages
French
Professional Working
Timeline
Hostess
Tulo's Taqueria Muskoka
07.2024 - 08.2024
Barista
Café Rouge Patisserie
04.2023 - 06.2024
Service and Hostess
Coastline Catering
02.2021 - Current
Front Desk Receptionist
Urban Health Group
01.2021 - 03.2023
Bachelor of Arts - Buisness
University of Western Ontario
High School Diploma -
Etobicoke Collegiate Institution
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