Sophia DePhilippis
Murrieta
Summary
Dynamic and dedicated professional with a strong background in customer service at El Pollo Loco. Proven ability to build relationships and enhance customer satisfaction through effective communication and cash handling skills. Recognized for reliability and a strong work ethic, consistently contributing to team success and operational efficiency.
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in Sales Associate role.
Overview
2
2
years of professional experience
Work History
Cashier
El Pollo Loco
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Team Member
Round Table Pizza, Inc
09.2023 - 11.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Education
Murrieta Mesa High School
Murrieta, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
Languages
Spanish
Professional Working
French
Limited Working
English
Native or Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering
- Hiking
- Surfing
- Documenting and sharing travel experiences
- -I have been to 8 places in the Caribbean and would like to continue to explore that area in my upcoming years
- Music
- Graphic Design
- Drawing and Painting
- Fashion
Timeline
Cashier
El Pollo Loco
09.2024 - Current
Team Member
Round Table Pizza, Inc
09.2023 - 11.2024
Murrieta Mesa High School
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