Sophia Cruz
Calgary,Canada
Summary
Results-driven professional with a strong skill set, seeking a challenging role to apply expertise and expand knowledge. Committed to continuous learning and growth, eager to take on new opportunities. Goal-oriented individual focused on enhancing training and knowledge. Insightful professional in market research and marketing strategies known for high productivity and efficient task completion. Skilled in data analysis, consumer behavior understanding, and strategic planning. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to drive successful marketing initiatives and informed decision-making processes.
Overview
4
4
years of professional experience
Work History
Lead
Nike
05.2023 - 02.2024
- Ensured accurate cash transactions during store operations.
- Resolved customer issues with managerial consent.
- Verified purchases by comparing items with receipts as customers left.
- Managed cash drawer, including correct change distribution.
- Maintained orderly appearance of check out area
- Ensured quality customer service by training and overseeing 11 cashiers.
- Provided training and mentorship to junior members of the team.
- Coordinated with sales teams to align marketing and sales strategies, boosting revenue.
Sales Associate
Urban Outfitter
08.2021 - 01.2023
- Arranged inventory items.
- Engaged guests through personalized questions.
- Assisted team members as needed in high-traffic periods.
- Delivering exceptional customer service and providing informative responses.
- Maintained accurate cash drawer balance.
- Assisted customers with clothing selection and fitting.
- Engaged in product transactions.
- Tracked sales performance metrics to identify trends in the market place.
Seasonal Sales Associate
Kids Footlocker
08.2022 - 10.2022
- Engaged customers in friendly, professional dialogue to determine needs
- Assessed customer needs to provide assistance and information on product features
- Worked with fellow sales team members to achieve group targets
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming telephone calls to provide store, products and services information
Sales Associate
Marshalls
08.2020 - 01.2022
- An achiever with superior detail, teamwork, and time management abilities
- Has a good capacity to interact with others in a professional, straightforward, and authoritative manner
- Managed multiple responsibilities effectively with minimal supervision.
- Guided staff in delivering optimal customer service.
Education
Graduate Certificate - Medical Device Reprocessing Technician
Southern Alberta Institute of Technology
Calgary, AB03-2024
Skills
- POS system operation
- Excellent communication skill
- Cash handling accuracy
- Reliable and punctual
- Team player mentality
- Sales Strategies
- Customer demographics understanding
- Product marketing
- Scheduling
- Client Needs Assessment
Languages
- English
- Tagalog
Timeline
Lead
Nike
05.2023 - 02.2024
Seasonal Sales Associate
Kids Footlocker
08.2022 - 10.2022
Sales Associate
Urban Outfitter
08.2021 - 01.2023
Sales Associate
Marshalls
08.2020 - 01.2022
Graduate Certificate - Medical Device Reprocessing Technician
Southern Alberta Institute of Technology
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