Summary
Overview
Work History
Education
Skills
Special Recognitions Certificates
Volunteer Experience
References
Timeline
Generic

Sophia Cortese

Coquitlam,BC

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when engaging with customers/fellow team members, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

7
7
years of professional experience

Work History

Lead Hostess

The Keg Steakhouse + Bar
01.2024 - Current
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
  • Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.

HOSTESS AND TAKEOUT

WHITESPOT R & D KITCHEN
04.2022 - 07.2023
  • Ensured smooth flow of the restaurant
  • Promoted the restaurant which increased business and my knowledge of the history and food
  • Always helped when I could: came in for short notice shifts, stayed for longer ones, etc
  • Demonstrated an enthusiastic and eager attitude towards working here.

HOSTESS

CACTUS CLUB CAFÉ
08.2021 - 04.2022
  • Manage the flow of the restaurant while able to communicate with clients
  • Work and help run food and clear tables
  • Demonstrated an enthusiastic and eager attitude towards working here.

SFU SUMMER CAMPS

SIMON FRASER UNIVERSITY
07.2021 - 08.2021
  • Supervised large groups of children
  • Coordinated Activities, set up, and clean up
  • Provide a safe and welcoming camp environment
  • Demonstrated positive, enthusiastic, and respectful attitude.

CHILDCARE

Heather Hughes
01.2017 - Current
  • Regularly babysitting for my siblings, cousins, and other children
  • Coordinated childcare events, improving community involvement and outreach opportunities.
  • Set up playroom and childcare areas for safety and cleanliness.
  • Developed strong relationships with families, fostering trust and confidence.
  • Completed Babysitting Training Course.

Education

Bachelor of Science -

Simon Fraser University
Burnaby, BC
06.2026

High School Diploma -

Alpha Secondary School
Burnaby, BC
06.2023

Skills

  • Customer Service: Served meals at Mission Possible, Whitespot, Cactus Club Café and The Keg Made genuine conversations with clients, attended to their needs, answered questions, and provided welcoming hospitality to everyone universally
  • Leadership: Directed large groups of children in summer camps, ensuring their safety while keeping their attention with a fun learning environment Taught and practiced reading with children in kindergarten
  • Teamwork: Worked with other staff and volunteers at SFU summer camps and other summer camps to ensure safe and organized direction of groups of children
  • Time Management: Always on time and ready to work Properly completes all assigned tasks ahead of schedule Able to multitask and work hard in a busy environment
  • Flexibility: Will work shifts outside of school hours, even on short notice Eager to learn new skills and adapt to a changing environment

Special Recognitions Certificates

  • SuperHost Customer Service Training + Certificate (Completed December 2022)
  • Honour Roll Student Every Year
  • Taekwondo Belt Certificates up to Red Belt
  • Covid-19 Awareness and Safe Return to Work Training (Completed June 2021)
  • Criminal Record Check (Performed June 2021 and demonstrates no criminal history)
  • Emergency First Aid with CPR-C/AED (Completed August 2021)
  • Babysitting Trainer Course with Canada Safety Council (October 2017)

Volunteer Experience

  • JUNIOR CAMP LEADER, BURNABY NORTH BAPTIST CHURCH, 07/2022, 08/2022, Supervised groups of young children. Ensured safe handling of food and knives.
  • MISSION POSSIBLE, Downtown Eastside, 01/2020, Welcomed and engaged in positive conversations with clients. Cleaned and cleared tables, and prepared healthy meals.

References

  • Bailey Sawicki, Restaurant Manager, Whitespot R & D Kitchen, 4567 Lougheed Hwy, Burnaby, BC, (519) 616-7384
  • Savi Ongaro, Restaurant Manager, Cactus Club Café, 4219 Lougheed Hwy, Burnaby, BC, (604) 375-9247
  • Gina Zhang, Head Instructor, Simon Fraser University, 8888 University Drive, Burnaby, BC, (778) 862-6805
  • Ron Rego, Restaurant Manager, The Keg Steakhouse + Bar, 731 Main St, West Vancouver, BC, (604) 808-8653

Timeline

Lead Hostess

The Keg Steakhouse + Bar
01.2024 - Current

HOSTESS AND TAKEOUT

WHITESPOT R & D KITCHEN
04.2022 - 07.2023

HOSTESS

CACTUS CLUB CAFÉ
08.2021 - 04.2022

SFU SUMMER CAMPS

SIMON FRASER UNIVERSITY
07.2021 - 08.2021

CHILDCARE

Heather Hughes
01.2017 - Current

Bachelor of Science -

Simon Fraser University

High School Diploma -

Alpha Secondary School

Similar Profiles

CREATE PROFILE
Sophia Cortese