Sophia Chhatwal

- Reduced freight costs by 15% through strategic negotiations with carriers and logistics partners.

- Improved shipment tracking accuracy by 30% via implementation of a real-time monitoring system.

- Managed end-to-end logistics for 100+ monthly shipments, ensuring 98% on-time delivery rate.

- Reconciled supplier invoices, eliminating errors and ensuring timely payments.

- Spearheaded customs clearance coordination, accelerating processing time by 20% through proactive communication with brokers and regulatory bodies.

- Streamlined internal processes, cutting resolution time for customer complaints by 40%.

- Negotiated carrier rates and saved approximately 12% annually on transportation costs.

- Coordinated logistics for 40+ weekly shipments with less than 2% service disruptions.

- Optimized route planning, reducing driver idle time by 25%.

- Maintained consistent 95%+ client satisfaction rating by managing delivery expectations and resolving issues swiftly.

- Managed high-priority and rush orders to ensure critical deliveries met 100% client deadlines.

- Cut shipment delays by 20% through proactive communication and contingency planning.

- Collaborated with accounting to analyze freight invoices.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

- Processed invoices and payments with 100% accuracy using Excel and internal systems.

- Handled daily customer service interactions, resolving over 90% of inquiries on first contact.

- Managed procurement and inventory for office supplies, reducing overstock by 35%.

• Collaborated with colleagues to create interdisciplinary lesson plans, enhancing students'' understanding of complex concepts across multiple subjects.
• Mentored new instructors and provided guidance on effective classroom management strategies and instructional techniques.
• Implemented project-based learning initiatives, fostering creativity and critical thinking skills in students.
• Developed personalized learning plans for students to address individual needs and improve academic outcomes.

Trained over 400 students for standardized exams (GRE, SAT, ACT) with a 92% success rate.

- Designed math curriculum and assessment tools that improved student test scores by 20% on average.