Sophia Chambers
Edmonton,Canada
Summary
Versatile and results-driven Human Resources Generalist with comprehensive experience in talent acquisition, employee relations, performance management, and policy interpretation. Skilled at partnering with leaders to implement HR strategies that align with organizational goals and foster a positive workplace culture. Proficient in handling workplace investigations, conflict resolution, and compliance with employment legislation, and collective agreements. Adept at driving engagement through training, coaching, and employee development initiatives, while supporting continuous improvement in HR processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Rentals Coordinator
BearCom
09.2024 - Current
- Consult with clients to understand and fulfill rental equipment needs for short-term communication solutions.
- Coordinate equipment requirements and plan delivery schedules in collaboration with the Dallas Rental Operations Center.
- Manage rental equipment inventory control and address inventory issues efficiently.
- Provide exceptional customer service, including basic troubleshooting of equipment applications and resolving invoicing concerns.
- Support marketing initiatives by promoting BearCom rental services to local events and venues.
- Plan and install communication equipment based on customer rental requirements.
- Program rental equipment and process computer entry and invoicing of rental orders.
- Maintain collaboration with the General Manager to pursue and achieve rental revenue goals.
Area Leader
SCONA Inc. / McDonald's
04.2024 - 09.2024
- Provided strategic leadership and support to multiple store locations, ensuring operational targets and workforce needs were met.
- Trained and developed staff on customer service protocols, product knowledge, and safety regulations.
- Collaborated with senior management to assess workforce performance and identify areas for improvement.
- Facilitated conflict resolution and performance coaching to improve employee engagement and service outcomes.
Assistant Manager
JJH Foods Inc. / McDonald's
06.2022 - 03.2024
- Led daily store operations including staff management, inventory control, and customer service optimization.
- Supported recruitment efforts by interviewing candidates and onboarding new hires.
- Coached employees on performance expectations and provided continuous feedback.
- Conducted team development sessions to align staff with organizational goals.
Certified Swing Manager
JJH Foods Inc. / McDonald's
10.2020 - 06.2022
- Supervised frontline staff and managed scheduling to ensure efficient store operations.
- Developed and led training programs for new hires, focusing on operational excellence and service standards.
- Applied conflict resolution techniques to manage workplace disputes and enhance team cohesion.
Customer Consultant
Sutherland Global Services
07.2015 - 08.2018
- Managed customer inquiries and resolved complex service issues using CRM systems.
- Processed billing, payments, and account updates while maintaining high customer satisfaction.
- Provided consultative support to clients, ensuring solutions aligned with their needs.
Administrative Assistant / HR Generalist
Oran Real Estate
01.2009 - 07.2015
- Assisted with policy development, payroll, and benefits administration using QuickBooks Online.
- Maintained employee records, facilitated recruitment processes, and supported performance management initiatives.
- Coordinated training sessions, managed confidential data, and conducted onboarding for new employees.
- Scheduled appointments, directed communications, and maintained accurate HR documentation.
Education
Bachelor of Arts - Human Resource And Labour Relations
Athabasca University
Athabasca, AB05-2026
Bachelor of Science - Business Administration Major in HR Management
University of Technology
Kingston, Jamaica01.2012
Some College (No Degree) - Global Business Management
Conestoga College
Kitchener, ONSkills
- Human resources consulting
- Workforce planning and organizational design
- Talent acquisition and recruitment strategy
- Performance management and development
- Employee relations and conflict resolution
- Workplace investigations and reporting
- Policy interpretation and compliance, including collective agreements
- Facilitation of employee focus groups and exit interviews
- Career development and succession planning
- Team development and engagement initiatives
- Data analysis from employee surveys
- Project management
- Report preparation
- Writing correspondence
- General office and administrative skills
- Professional presentations
- Excellent oral, written, and interpersonal communication
- Time management
- Microsoft Office expertise
- CRM management system
- Customer service and satisfaction
- Customer service
- Employee training
References
Available upon request.
Certification
- First Aid & CPR/AED Level C - Feb. 23 - Feb. 2626
- Joint Health and Safety Committee / HSCR - June 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsHealthcare benefitsWork from home optionWork-life balancePaid sick leaveTeam Building / Company RetreatsPaid time offFlexible work hoursQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native language
Affiliations
- CPHR ALBERTA
Timeline
Rentals Coordinator
BearCom
09.2024 - Current
Area Leader
SCONA Inc. / McDonald's
04.2024 - 09.2024
Assistant Manager
JJH Foods Inc. / McDonald's
06.2022 - 03.2024
Certified Swing Manager
JJH Foods Inc. / McDonald's
10.2020 - 06.2022
Customer Consultant
Sutherland Global Services
07.2015 - 08.2018
Administrative Assistant / HR Generalist
Oran Real Estate
01.2009 - 07.2015
Bachelor of Arts - Human Resource And Labour Relations
Athabasca University
Bachelor of Science - Business Administration Major in HR Management
University of Technology
Some College (No Degree) - Global Business Management
Conestoga College
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