Sophia Cayuela
Lake Forest
Summary
Dynamic professional with a strong background in customer service at In N Out Burger, excelling in problem solving and effective communication. Proven ability to engage customers and foster positive relationships while managing multiple tasks. Recognized for creativity in developing engaging programs as an After School Program Leader, ensuring student safety and satisfaction.
Overview
4
4
years of professional experience
Work History
Associate
In N Out Burger
12.2021 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered prompt service to prioritize customer needs.
- Set up, broke apart, and cleaned up serving areas at beginning and end of day.
- Maintained composure and work quality while under stress.
- Followed food safety practices and sanitation guidelines.
- Maintained high personal grooming standards and uniform presentation.
After School Program Leader
Kids Factory
06.2021 - 08.2021
- Connected and frequently communicated with students and parents regarding programs, policies, and individual needs.
- Developed and coordinated after-school programs and activities.
- Created fun, age-appropriate activities for school-age children.
- Managed behavioral issues and used positive behavior strategies for groups of students.
- Implemented student safety measures across program to minimize accidents.
Education
Sociology
Colorado State University
Fort Collins, CO01-2024
Associate of Arts - Sociology
Saddleback College
Mission Viejo, CA01-2024
El Toro High School
Lake Forest, CA01-2023
Skills
- Verbal and written communication
- Creative problem solving
- Flexible schedule
- Time management
- Multitasking and organization
- POS system operation
- Collaborative teamwork
- Cash handling
- Customer service orientation
- Customer engagement
Accomplishments
- Colorado State University Snowboard Team
- High School Varsity Lacrosse
Timeline
Associate
In N Out Burger
12.2021 - Current
After School Program Leader
Kids Factory
06.2021 - 08.2021
Sociology
Colorado State University
Associate of Arts - Sociology
Saddleback College
El Toro High School
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