SOPHIA CATROPPA
North Vancouver ,Canada
Summary
Energetic and results-driven professional with passion for driving online sales success and fostering customer relationships. Possesses strong analytical skills and proficiency in e-commerce platforms, digital marketing, and data-driven decision-making. Dedicated to maximizing revenue and enhancing customer satisfaction through innovative sales strategies.
Overview
3
3
years of professional experience
Work History
Budtender
Seed & Stone
06.2024 - Current
- Educated customers on product selection and benefits, enhancing overall customer experience.
- Managed inventory levels to ensure product availability and minimize waste.
- Assisted in daily operations, including cash handling and transaction processing.
- Developed knowledge of cannabis strains and products to provide tailored recommendations.
- Trained new staff on company policies, product knowledge, and customer service techniques.
- Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
Wearhouse Associate
Reship
01.2023 - 05.2024
- Performed regular inventory counts to ensure accuracy.
- Wrapped pallets securely in preparation for shipping.
- Helped fellow warehouse workers to manage incoming and outgoing products.
- Received and printed orders using warehouse operating system.
- Loaded and unloaded trucks with forklifts or pallet jacks.
- Adhered to all safety guidelines when operating heavy machinery or handling hazardous materials.
- Prepared items for shipment by labeling them properly and packing them securely.
- Collaborated effectively with team members to meet productivity goals and deadlines.
- Utilized computer systems to input data about product movement within warehouse.
- Helped to grow online sales by listing products and managing customer service
Education
Currently Enrolled - Business Administration
Capilano University
North Vancouver Forklift Certification -
Rob's Forklift Training
Surrey, BC09.2023
Secondary - undefined
Elgin Park
Surrey, BC06.2023
Skills
- Teamwork and collaboration
- Online Sales
- Pallet building
- Packaging and Labeling
- Inventory management
- Quality assurance
- Attention to detail
- Strong customer service
Languages
English
Native or Bilingual
Additional Information
I have been selling sports cards on eBay for fun on the side for 2-3 years with a good understanding of the products and sales tactics.
Timeline
Budtender
Seed & Stone
06.2024 - Current
Wearhouse Associate
Reship
01.2023 - 05.2024
Secondary - undefined
Elgin Park
Currently Enrolled - Business Administration
Capilano University
Forklift Certification -
Rob's Forklift Training