Sophia Cappelletto
Barrie,ON
Summary
A self-motivated and enthusiastic professional with extensive experience at a staff/client support with a gregarious approach to relationship building, strong written and oral communication skills, and a relentless attention to detail. More than 15 plus years of successful experience in office administration, customer service and support with recognized strengths in account maintenance, problem-solving, trouble-shooting, and planning/implementing proactive procedures and systems to avoid future problems. Microsoft Excel, Word Perfect, Microsoft Word, Power Point, Outlook & QuickBooks. A team player who works well with peers to keep the workplace efficient. Possesses excellent work ethic and a great commitment to quality while driving everyday tasks with a relentless focus on results. Has an incredible ability in providing great customer service, maintaining customer relationships and tracking account activity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Customer Service (Remote)
Take Back Your Health Inc.
01.2020 - Current
- Daily Appointment setting, answering calls and returning messages
- Assisting with email marketing and calendar organization
- Schedules appointment for a client base of up to 500 clients
Massage Therapist/ Muscle Restoration Specialist/ Whole Life Coach (Self Employed)
Zen Goddess/ Zen You Well
05.2018 - Current
- Relaxation Massage
- Muscle injury and rehabilitation
- Emotional and mental reset and guidance
- Dietary planning and lifestyle readjustment
- Spiritual counselling and mindset restructuring.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
Produce Clerk/ Front End Supervisor
Food Basics
11.2016 - 01.2020
- Provide customer service, cash, refunds
- Addressing customer complaints with professionalism
- Tracking sheets, balancing of nine tills, deposits & managed staff
- Inventory control, ordering, scan and price adjustment.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
Senior Office Administrator & Broker Relief
Huronia Insurance
10.2012 - 09.2016
- Managed the daily functions of the office and provide administrative support to customers & brokers
- Responsible for organizing schedules of the Vice President and President including meetings, conference calls, travel arrangements, booking offices locally and off site
- Orders supplies and maintain stock of inventoried items
- Invoice client insurance & input all corresponding paperwork to the files
- Forward all inquiries to the appropriate partners
- Organized and managed lists for meeting/conference call invitations, minutes
- Responsible for all accounts payables and receivables and consolidating month end and year end.
- Completed bi-weekly payroll for 6 employees.
Office Manager & Senior Customer Service Representative
D & S Electric Inc
09.2003 - 01.2012
- Manage daily functions of office and kept business in optimal working order
- Supported sales team in opening new accounts and upgrading existing services all while maintaining efficiency and smooth, running order of office
- Responsible for successfully bidding for new contracts with companies such as Pratt Homes/Construction, McCowan Group of Companies and an assortment of private home builders within Canada
- Quickly and effectively solved client's challenges
- Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service in addition to client retention and upsells on accounts
- Managed approximately 20 incoming calls, emails and faxes per fay from customers and clients.
- Was responsible for assisting in accounts payable and receivable and payroll for all employees.
Education
Reiki Master -
Barrie
Barrie, ON10.2012
Whole Life Coach & Wolfe Non-Surgical Practitioner -
Kelowna, B.C.
Kelowna, B.C.06.2021
Registered Massage Therapist -
Georgian College
Barrie, ON03.2017
DIPLOMA in Medical Laboratory Assistant Technician -
Everest College
Barrie, ON01.2015
Skills
- Microsoft Excel
- Word Perfect
- Microsoft Word
- Power Point
- Outlook
- QuickBooks
Strong empathy
Customer Service
Problem-Solving
Professional Appearance
Teamwork and Collaboration
Languages
English
Professional Working
Timeline
Customer Service (Remote)
Take Back Your Health Inc.
01.2020 - Current
Massage Therapist/ Muscle Restoration Specialist/ Whole Life Coach (Self Employed)
Zen Goddess/ Zen You Well
05.2018 - Current
Produce Clerk/ Front End Supervisor
Food Basics
11.2016 - 01.2020
Senior Office Administrator & Broker Relief
Huronia Insurance
10.2012 - 09.2016
Office Manager & Senior Customer Service Representative
D & S Electric Inc
09.2003 - 01.2012
Reiki Master -
Barrie
Whole Life Coach & Wolfe Non-Surgical Practitioner -
Kelowna, B.C.
Registered Massage Therapist -
Georgian College
DIPLOMA in Medical Laboratory Assistant Technician -
Everest College
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