Sophia Cappelletto
Barrie,ON
Summary
A self-motivated and enthusiastic professional with extensive experience at a staff/client support with a gregarious approach to relationship building, strong written and oral communication skills, and a relentless attention to detail. More than 15 plus years of successful experience in office administration, customer service and support with recognized strengths in account maintenance, problem-solving, trouble-shooting, and planning/implementing proactive procedures and systems to avoid future problems. Microsoft Excel, Word Perfect, Microsoft Word, Power Point, Outlook & QuickBooks. A team player who works well with peers to keep the workplace efficient. Possesses excellent work ethic and a great commitment to quality while driving everyday tasks with a relentless focus on results. Has an incredible ability in providing great customer service, maintaining customer relationships and tracking account activity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Customer Service (Remote)
Take Back Your Health Inc.
Springfield, ON
01.2020 - Current
- Daily Appointment setting, answering calls and returning messages
- Assisting with email marketing and calendar organization
- Schedules appointment for a client base of up to 500 clients
Massage Therapist/ Muscle Restoration Specialist/ Whole Life Coach (Self Employed)
Zen Goddess/ Zen You Well
Barrie, ON
05.2018 - Current
- Relaxation Massage
- Muscle injury and rehabilitation
- Emotional and mental reset and guidance
- Dietary planning and lifestyle readjustment
- Spiritual counselling and mindset restructuring.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
Produce Clerk/ Front End Supervisor
Food Basics
Barrie, ON
11.2016 - 01.2020
- Provide customer service, cash, refunds
- Addressing customer complaints with professionalism
- Tracking sheets, balancing of nine tills, deposits & managed staff
- Inventory control, ordering, scan and price adjustment.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
Senior Office Administrator & Broker Relief
Huronia Insurance
Barrie, ON
10.2012 - 09.2016
- Managed the daily functions of the office and provide administrative support to customers & brokers
- Responsible for organizing schedules of the Vice President and President including meetings, conference calls, travel arrangements, booking offices locally and off site
- Orders supplies and maintain stock of inventoried items
- Invoice client insurance & input all corresponding paperwork to the files
- Forward all inquiries to the appropriate partners
- Organized and managed lists for meeting/conference call invitations, minutes
- Responsible for all accounts payables and receivables and consolidating month end and year end.
- Completed bi-weekly payroll for 6 employees.
Office Manager & Senior Customer Service Representative
D & S Electric Inc
Barrie, ON
09.2003 - 01.2012
- Manage daily functions of office and kept business in optimal working order
- Supported sales team in opening new accounts and upgrading existing services all while maintaining efficiency and smooth, running order of office
- Responsible for successfully bidding for new contracts with companies such as Pratt Homes/Construction, McCowan Group of Companies and an assortment of private home builders within Canada
- Quickly and effectively solved client's challenges
- Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service in addition to client retention and upsells on accounts
- Managed approximately 20 incoming calls, emails and faxes per fay from customers and clients.
- Was responsible for assisting in accounts payable and receivable and payroll for all employees.
Education
Reiki Master -
Barrie
Barrie, ON10.2012
Whole Life Coach & Wolfe Non-Surgical Practitioner -
Kelowna, B.C.
Kelowna, B.C.06.2021
Registered Massage Therapist -
Georgian College
Barrie, ON03.2017
DIPLOMA in Medical Laboratory Assistant Technician -
Everest College
Barrie, ON01.2015
Skills
- Microsoft Excel
- Word Perfect
- Microsoft Word
- Power Point
- Outlook
- QuickBooks
Strong empathy
Customer Service
Problem-Solving
Professional Appearance
Teamwork and Collaboration
Languages
English
Professional Working
Timeline
Customer Service (Remote)
Take Back Your Health Inc.
01.2020 - Current
Massage Therapist/ Muscle Restoration Specialist/ Whole Life Coach (Self Employed)
Zen Goddess/ Zen You Well
05.2018 - Current
Produce Clerk/ Front End Supervisor
Food Basics
11.2016 - 01.2020
Senior Office Administrator & Broker Relief
Huronia Insurance
10.2012 - 09.2016
Office Manager & Senior Customer Service Representative
D & S Electric Inc
09.2003 - 01.2012
Reiki Master -
Barrie
Whole Life Coach & Wolfe Non-Surgical Practitioner -
Kelowna, B.C.
Registered Massage Therapist -
Georgian College
DIPLOMA in Medical Laboratory Assistant Technician -
Everest College