Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sophia Calvillo

Sophia Calvillo

San Francisco

Summary

Results-driven Shift Supervisor with expertise in operational management and team leadership. Proven track record in enhancing productivity and resolving conflicts efficiently. Skilled in strategic planning and maintaining a positive work environment, ensuring high operational efficiency.

Overview

9
9
years of professional experience

Work History

Shift Supervisory

Starbucks
06.2024 - Current
  • Ensured exceptional customer service through effective daily operations supervision.
  • Enhanced team performance by training and mentoring new employees in procedures.
  • Increased efficiency during peak hours through strategic process improvements.
  • Maintained optimal inventory levels, ensuring timely restocking and waste reduction.
  • Resolved customer complaints, improving satisfaction and fostering loyalty.
  • Coordinated shift schedules to maximize staff coverage and meet business needs.

General Manager

Jamba Juice
10.2016 - Current
  • Achieved budget adherence through effective management of employee reviews and training.
  • Cultivated strong customer and supplier relationships through proactive account development.
  • Enhanced team efficiency by mentoring personnel on management and industry best practices.
  • Implemented strategies that significantly boosted customer and employee loyalty.
  • Optimized profitability by conducting risk analysis and managing delivery schedules.
  • Streamlined internal policies to improve responsiveness to operational demands.

Education

No Degree - Certified Nurse Assistant

Moultrie Technical College
Moultrie, GA
04.2008

Skills

  • Supply Chain Management
  • Hiring and Onboarding
  • IBM Power Systems Software
  • Marketo Marketing Automation
  • Microsoft Outlook
  • Records Organization and Management
  • Sales Activities
  • Microsoft Office
  • Sales Tracking
  • Cost Management
  • Performance Monitoring and Evaluation
  • Management Team-Building
  • Microsoft Excel
  • Payroll Software
  • Cash handling
  • Employee training
  • Staff management
  • Workplace safety

Languages

Spanish
Native or Bilingual

Timeline

Shift Supervisory

Starbucks
06.2024 - Current

General Manager

Jamba Juice
10.2016 - Current

No Degree - Certified Nurse Assistant

Moultrie Technical College
Sophia Calvillo