Sophia Burnell
Winnipeg,Canada
Summary
Driven professional with a track record of enhancing guest satisfaction at Smitty's Restaurant & Lounge through effective communication and relationship building. Excelled in group supervisory and management roles, significantly reducing wait times. Skilled in both child supervision and swimming techniques, demonstrating versatility and a commitment to excellence in diverse role.
Overview
1
1
year of professional experience
Work History
Hostess/Expo
Smitty's Restaurant & Lounge
04.2023 - 06.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed guests of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
Bachelor of Commerce - Business
University of Manitoba
Winnipeg, MB04.2028
High School Diploma -
St. John’s Ravenscourt School
Winnipeg, MB06-2024
Skills
Group supervision and management
Effective communication
Relationship building
Child Supervision
Group and individual instruction
Swimming techniques
Timeline
Hostess/Expo
Smitty's Restaurant & Lounge
04.2023 - 06.2024
Bachelor of Commerce - Business
University of Manitoba
High School Diploma -
St. John’s Ravenscourt School
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