Sophia Brown
Brampton,Ont
Summary
Accomplished Direct Support Coordinator with a proven track record at My Possibilities, enhancing client wellbeing through innovative care plans and crisis management. Skilled in behavioral support and compassionate caregiving, Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Coordinator
My Possibilities
2023.10 - 2024.05
- Collaborated with healthcare professionals to develop comprehensive care plans addressing clients'' physical, emotional, and social wellbeing.
- Implemented emergency procedures during crucial situations, effectively managing crises while prioritizing the safety of both staff members and clients alike.
- Assisted in the recruitment, hiring, and training of new direct support staff members, ensuring a seamless integration into the team dynamic.
- Contributed to program development by identifying unmet client needs and proposing innovative solutions within budget constraints.
- Evaluated program effectiveness by analyzing client outcomes and implementing continuous improvement initiatives based on data-driven insights.
- Maintained accurate client records, ensuring timely documentation of progress notes, incident reports, and other relevant information.
- Organized staff schedules to ensure adequate coverage while minimizing overtime costs for efficient resource management.
Housekeeping Supervisor
Hilton Garden Inn Hotel
2017.06 - 2020.04
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Breakfast Supervisor
Region Of Peel
2015.02 - 2016.04
- Serviced guests with food and beverage requirements.
- Assisted with training and development of food and beverage team.
- Ensured high food quality standards by closely monitoring kitchen processes and addressing any issues promptly.
- Reduced food waste significantly by implementing portion control measures and proper storage techniques.
- Maintained strict adherence to health and safety regulations, resulting in zero violations during tenure as Breakfast Supervisor.
Education
Addictions Community Outreach
ABM College
Toronto, ON06.2024
GED -
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON03.2002
Skills
- Behavioral support
- Health and safety compliance
- Disability Awareness
- Program Planning
- Transportation
- Patient Education
- Social Skills Development
- Direct Patient Care
- First aid and safety
- Compassionate Caregiving
- Client Transportation
- Client Support
- Goal Setting
Languages
English
Full Professional
Certification
- Nonviolent crisis Intervention , 2023
- Healthy minds Healthy children outreach Service , 2023
- Suicide awareness training , 2023
- CPR ,2024
- Seniorconnect elder abuse , 2023
- Compassion Fatigue and PTSD Social work , 2023
- FOIP: Focus on privacy , 2023
Timeline
Direct Support Coordinator
My Possibilities
2023.10 - 2024.05
Housekeeping Supervisor
Hilton Garden Inn Hotel
2017.06 - 2020.04
Breakfast Supervisor
Region Of Peel
2015.02 - 2016.04
Addictions Community Outreach
ABM College
GED -
Sheridan College Institute of Technology And Advanced Learning
- Nonviolent crisis Intervention , 2023
- Healthy minds Healthy children outreach Service , 2023
- Suicide awareness training , 2023
- CPR ,2024
- Seniorconnect elder abuse , 2023
- Compassion Fatigue and PTSD Social work , 2023
- FOIP: Focus on privacy , 2023
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