Sophia Bradbury Parrell
Regina,SK
Summary
Dynamic leader and communicator with a proven track record at all enhancing guest satisfaction and fostering team collaboration. Excelled in shift planning and complaint handling, boosting service efficiency and resolving issues with diplomacy. Skilled in both personnel training and food safety, I drive results by motivating staff towards excellence and maintaining high standards of service. Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.
Overview
5
5
years of professional experience
Work History
Server Shift Leader
Liberty Kitchen
Regina SK Gardiner Park
02.2024 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Dance Teacher
SaskExpress
Regina, SK
09.2019 - 06.2024
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
- Planned routines for recitals and performances.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
- Cultivated a positive learning environment by establishing clear expectations and fostering open communication between students, parents, and staff.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
Sales Associate
DSW
Regina SK
07.2022 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Server
Perkins Restaurant And Bakery
Regina, SK
06.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Sheldon-Williams Collegiate
Regina, SK06.2023
Skills
- Complaint Handling
- Organization
- Shift planning
- Personnel Training
- Table Bussing
- Food Safety
- Serve It Right
- Guest service
- Staff Motivation
- Food presentation
- Cleaning and sanitation
- High Energy and Stamina
- Clear Communication
- Teamwork and Collaboration
- Patience and Encouragement
Accomplishments
- Underground Dance Studio Scholarship Located in Toronto
- Be Discovered Workshop Scholarship
Timeline
Server Shift Leader
Liberty Kitchen
02.2024 - Current
Sales Associate
DSW
07.2022 - 01.2024
Server
Perkins Restaurant And Bakery
06.2021 - 12.2021
Dance Teacher
SaskExpress
09.2019 - 06.2024
High School Diploma -
Sheldon-Williams Collegiate