Sophia Bonnick
Toronto,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Client Specialist
Cash Money Cheque Cashing
10.2009 - 11.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Maintain a sales culture environment that ensures significant growth in customer base that translates into revenue.
- Ensure that all objectives relating to cheque cashing are implemented to meet corporate strategy and financial obligations.
- Communicate and implement corporate strategy, vision, mission, and core values at all times.
- Adhere to compliance routines in carrying out transactions.
- Process, renew and rescind payday loans.
- Risk assessment on all new clients.
- Prepare cash receipts for bank deposit, daily cash reports and balance all store negotiables at the start and end of the day.
- Multitask between company POS system and Western Union POS.
- Ensure client income and bank accounts are updated after a 90-day lapsed period.
- Participate in local store marketing initiatives.
- Ensure all appropriate information is kept strictly confidential and in accordance with PIPEDA policies.
- Deliver fast and efficient service when processing financial transactions such as bill payments, money orders and foreign currency exchanges.
- Uncover client needs and recommend appropriate products or services.
- In charge of staff scheduling, monthly business audit and AML compliance accuracy.
- Branch Health and Safety Representative.
Human Resources Coordinator
Canadian Tire Inc.
01.2000 - 09.2009
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Conducted new employee onboarding and provided ongoing orientation training.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Instrumental in improving customer-satisfaction through suggestion, development and implementation of procedures.
- Provided continuous product education to all new employees.
- In charge of preparing all outgoing mail with Purolator.
- Assisted in hiring staff; reviewing resumes, scheduling interviews.
Head Cashier
Canadian Tire Inc.
10.1996 - 12.1999
- Managed staffing levels to provide optimal support for cash register operations.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Balance all cashiers for daily bank deposits.
- Balance all cashier folders, and accurately enter inventory data.
Education
Diploma, Legal Administration -
Toronto School of Business
Toronto, ONSkills
- 17 years experience providing exceptional customer service and satisfaction
- POS Transactions
- Strong Analytical and Problem-Solving Skills
- Ability to deliver quality service in adverse situations
- Excellent communications, interpersonal, and time management skills
- Proficient in Microsoft Office 365
- Google Docs
Timeline
Client Specialist
Cash Money Cheque Cashing
10.2009 - 11.2022
Human Resources Coordinator
Canadian Tire Inc.
01.2000 - 09.2009
Head Cashier
Canadian Tire Inc.
10.1996 - 12.1999
Diploma, Legal Administration -
Toronto School of Business
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