Sophia Bocceli
Vancouver,Canada
Summary
An experienced IT technician and UX designer with a proven track record of success, I am eager to take on a challenging role where I can put my skills and expertise to work creating cutting-edge user experiences. With a passion for collaboration and a focus on innovation, I am committed to delivering exceptional products that exceed user expectations. My expertise in Troubleshoot computer issues, interaction design, and prototyping make me a great IT expertise and has enabled me to create engaging and effective designs for a range of products, and I am now seeking an opportunity to join a dynamic team where I can continue to advance my skills and contribute to the development of innovative solutions. With a keen eye for detail and an unwavering commitment to customer satisfaction, I am confident that I can make a valuable contribution to any team and project and help drive its success.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
Toronto Film School
07.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Training new employees to use Apps
- Updated software to safeguard against security flaws.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Answered questions and provided information to customers about new software or hardware.
- Configured hardware and granted system permissions to new employees.
- Translated complex technical issues into digestible language for non-technical users.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
UX UI designer and IT Technician
Jucod IT Company
02.2021 - 03.2022
- Designed and prototyped user-centered interfaces, improving user engagement and reducing user errors by 15% for web-based platform
- Diagnose, troubleshoot, and resolves range of software, hardware, and connectivity issues
- Revamped website flows and navigation menus, reducing frequency of misdirection customer service queries by 30% and increasing traffic to previously neglected pages
- Facilitated design thinking workshops with cross-functional teams to ensure alignment and collaboration
- Worked closely with developers to ensure designs were implemented accurately and efficiently, resulting in 25% reduction in development time for complex web application
- Install and perform minor repairs to hardware, software, and peripheral equipment
- Setup equipment for daily use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
IT Technician
NahanTech
01.2016 - 04.2018
- Delivered exceptional technical support to 200+ employee workforce, elevating productivity by 30%
- Collaborated across departments to upgrade hardware and software systems, resulting in 40% decrease in system errors and 50% increase in system speed
- Regularly executed system maintenance and backups, resulting in impressive 99% uptime for all IT systems
- Install and perform repairs to hardware, software, and peripheral equipment.
Education
Computer System, UX design -
BCIT
Burnaby, BC01.2021
Associate of Science - Computer And Information Systems
British Columbia Institute of Technology
Burnaby, BC01.2016
Skills
- English
- Spanish
- Farsi
- Microsoft 365
- Customer Service
- Design and Prototyping Tools
- Figma
- Lightroom
- Sketch
- Ticket system
- Google workspace
- Creative problem solver
- User-centric approach
- Strong visual skills
- Collaborative team player
- Attention to detail
- Effective communicator
- Microsoft Active Directory
- User Experience
- Technical Equipment Inspection
- Customer Communication and Empathy
- Closing Tickets
- Network Hardware and Software Maintenance
- User Technical Assistance
- New Installations
- Customer Acquisition
- Programming Skills
References
Available upon request
Languages
English
Full Professional
Spanish
Limited Working
Persian
Native or Bilingual
Italian
Elementary
Turkish
Limited Working
Timeline
IT Support Specialist
Toronto Film School
07.2023 - Current
UX UI designer and IT Technician
Jucod IT Company
02.2021 - 03.2022
IT Technician
NahanTech
01.2016 - 04.2018
Computer System, UX design -
BCIT
Associate of Science - Computer And Information Systems
British Columbia Institute of Technology
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