SOPHIA BIANCHI
Ancaster,ON
Summary
Detail-oriented administrative professional with a proven track record of delivering exceptional customer service. Skilled multitasker adept at maintaining composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping, and fostering positive customer relations. Demonstrated ability to uphold professionalism and a positive attitude while interacting with clients. References available upon request.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald’s
07.2025 - Current
- Delivered excellent customer service by addressing inquiries and resolving issues
- Collaborated with team members to maintain a clean and organized workspace, enhancing productivity.
- Executed cash handling procedures accurately during transactions, ensuring accountability and trustworthiness.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Receptionist
Steps Performing Arts Centre
09.2023 - 06.2025
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Handled cash and credit card payments with accuracy.
- Provided clients with accurate information about classes and programs offered at the studio.
Education
High School Diploma -
St. Thomas More Catholic Secondary School
Hamilton, ON06.2025
Skills
- Time Management
- Telephone Etiquette
- Professionalism
- Attention to Detail
- Customer Service
- Excellent Communication
Languages
French
Professional Working
Portuguese
Elementary
Certification
DELF B2 certification in French
Timeline
Crew Member
McDonald’s
07.2025 - Current
Receptionist
Steps Performing Arts Centre
09.2023 - 06.2025
High School Diploma -
St. Thomas More Catholic Secondary School