Sophia Begum
Vancouver,BC
Summary
Dynamic Check-in Agent with extensive experience at the Port of Vancouver, skilled in airline reservation systems and passenger assistance. Recognized for training new staff and enhancing customer service delivery, while adeptly managing stress in high-pressure environments. Committed to ensuring compliance with airport security regulations for seamless travel experiences.
Overview
3
3
years of professional experience
Work History
Check in Agent
Port of Vancouver Destination of America
04.2022 - Current
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
Check in Agent
Consulate General of United States
01.2023 - 05.2023
Data entry, customer service mailing, filing and handling queries
Education
Diploma - Flight Attendant
Eton College
Vancouver, BC05-2025
Skills
- Airline reservation systems
- Passenger assistance
- Stress tolerance
- Airport security regulations
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Languages
Punjabi
Full Professional
Interests
- Outdoor Recreation
Timeline
Check in Agent
Consulate General of United States
01.2023 - 05.2023
Check in Agent
Port of Vancouver Destination of America
04.2022 - Current
Diploma - Flight Attendant
Eton College
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