Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sophia Bayne

Orangeville,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Debt Collections Officer

Cash Money
10.2022 - Current
  • Achieved consistently high recovery rates through persistence in communication efforts and skillful negotiation tactics.
  • Evaluated debtor payment proposals against established guidelines before making informed recommendations for approval or rejection.
  • Developed strong professional relationships with clients to facilitate open communication channels for discussing outstanding debts.
  • Reduced delinquency rates by initiating proactive communications with debtors and offering tailored payment solutions.
  • Enhanced customer relations by providing empathetic support during collections process, preserving positive relationships for future business opportunities.
  • Arranged for repayment or establish repayment schedules based on customers' financial situations.
  • Answered customer questions regarding accounts.
  • Managed approximately 200 incoming and outgoing calls, and emails per day from customer

Technical Support Representative

Transcom Worldwide
05.2021 - 10.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
  • Managed approximately 150 incoming calls, per day from customers

Order Entry Representative

Pizza Pizza
05.2019 - 10.2023
  • Processed customer orders in line with established policies and procedures.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Communicated with customers to address order inquiries, changes, and cancellations.
  • Enhanced order accuracy by meticulously reviewing and entering customer orders into system.
  • Processed approximately 150 pizza orders per shift

Server Shift Leader

The Grille
06.2006 - 10.2021
  • Cultivated warm relationships with regular customers.
  • Promoted positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Managed scheduling for 15 servers, maintaining adequate staffing levels while accounting for personal employee needs.

Education

High School Diploma -

North Peel Secondary School
Brampton, ON

Skills

  • Goal-Oriented
  • Quality Standards Compliance
  • Microsoft Office
  • Updating Customer Accounts
  • Attention to Detail
  • Call center experience
  • Patience and Persistence
  • Debt recovery
  • Persistence
  • Stress Tolerance
  • Dispute Resolution

Languages

English
Full Professional

Timeline

Debt Collections Officer

Cash Money
10.2022 - Current

Technical Support Representative

Transcom Worldwide
05.2021 - 10.2023

Order Entry Representative

Pizza Pizza
05.2019 - 10.2023

Server Shift Leader

The Grille
06.2006 - 10.2021

High School Diploma -

North Peel Secondary School

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Sophia Bayne