Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Baldinelli

Dorchester,ON

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers in dynamic, fast-paced settings.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Forest City Vape
06.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Bartender

Best Western Lamplighter Inn
01.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Processed customer payments to accurately record transactions.

Retail Sales Associate

Victoria Secret
10.2020 - 10.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered customer questions and assisted with fittings by retrieving alternate sizes, colors and clothing options.
  • Increased sales and customer satisfaction through personalized servicing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services to achieve high-seller recognition.

Education

Associate of Applied Science - General Arts & Science

Fanshawe College of Applied Arts And Technology
London, ON

High School Diploma -

Lord Dorchester Secondary School
Dorchester, ON
06.2019

Skills

  • Business Administration
  • Financial Management
  • Business Planning
  • Closing and Contract Negotiations
  • Customer Relationship Management
  • Customer Relations
  • Staff Training
  • Sales Reporting
  • Effective Selling Techniques
  • Cash Deposits and Receipts

Timeline

Assistant Manager

Forest City Vape
06.2022 - Current

Bartender

Best Western Lamplighter Inn
01.2022 - Current

Retail Sales Associate

Victoria Secret
10.2020 - 10.2021

Associate of Applied Science - General Arts & Science

Fanshawe College of Applied Arts And Technology

High School Diploma -

Lord Dorchester Secondary School

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Sophia Baldinelli