Sophia Arthur
Vancouver,BC
Summary
Dedicated administrative professional with successful experience working in leadership roles. A hardworking team player with expertise in hiring, training, scheduling, and office management.
Overview
13
13
years of professional experience
Work History
General Manager
Era Design Inc.
03.2021 - 07.2023
- Manage all staff at Era's storefront location
- Manage all staff at Era's website and design office
- Organize and lead monthly staff meetings
- Hire and train all new employees
- Lead inventory with all staff
- Create weekly and monthly schedules for staff
- Handle all external company communications when needed
- Manage and oversee all website maintenance
- Assist the bookkeeper with payroll and monthly reconciliation
- Work closely with the owner and designer.
Website Manager
Era Design Inc.
05.2020 - 03.2021
- Photographed, edited, and listed all new content for the website
- Performed Shopify maintenance
- Coordinated with the owner on executing Era's marketing vision
- Assisted with content creation for Era's social media (stories, reels, etc.)
- Worked remotely full time, but also assisted in managing the shop staff.
Production Assistant
Era Design Inc.
10.2018 - 05.2020
- Performed as a jewellery consultant for in-store appointments
- Corresponded with clients through email and phone regarding custom projects
- Scheduled couriers
- Completed invoices and deposits for customers
- Shipped out online orders and completed projects
- Photographed and edited content for the growing website
- Cleaned and maintained the storefront.
Data Processing & Billing Clerk
Charlwood Pacific Group
07.2018 - 10.2018
- Imported and processed reports from Century 21 franchises across Canada
- Processed bank EFT deposits and paid out our Centum franchises daily
- Deposited cheques to banks for Charlwood Pacific Group
- Corresponded with administrators, franchise owners, and bank lenders regarding payments.
Administrative Assistant
Charlwood Pacific Group
03.2018 - 07.2018
- Answered the phone for three companies run by Charlwood Pacific Group: Century 21 Canada, Centum Financial Group, and Real Property Management
- Shipped out parcels with Canada Post, FedEx, and scheduled couriers
- Distributed mail for all three companies
- Composed data entry files using excel spreadsheets
- Imported reports daily for data processing
- Helped in arranging company events
- Ordered kitchen and office supplies weekly.
Shipping Coordinator
I Found Gallery
05.2017 - 03.2018
- Processed, packaged, and shipped orders for three online stores
- Arranged courier pickups weekly
- Conversed with online customers regarding questions or complaints
- Received and organized inventory
- Processed transactions in-store
- Assisted in floor moves, merchandising, and display maintenance
- Photographed items to be listed online
- Assisted in creating monthly staff schedule.
Administrative Assistant (Practicum)
Means of Production, Inc.
04.2017
Peer Tutor
Vancouver Community College
10.2016 - 04.2017
Shift Manager
Meridian Farm Market
10.2015 - 05.2016
Sales Associate
I Found Gallery
01.2012 - 03.2015
Sales Associate
True Value Vintage
10.2010 - 08.2011
Education
Administrative Assistant Certificate
Vancouver Community College
04.2017
Skills
- Office Management
- Hiring and Training
- Scheduling
- Operations Management
- Team Leadership
- Data Entry and Filing
- Business Planning
Awards
- Vancouver Executives' Association Scholarship, 2017
References
Available upon request
Languages
English
Native or Bilingual
Timeline
General Manager
Era Design Inc.
03.2021 - 07.2023
Website Manager
Era Design Inc.
05.2020 - 03.2021
Production Assistant
Era Design Inc.
10.2018 - 05.2020
Data Processing & Billing Clerk
Charlwood Pacific Group
07.2018 - 10.2018
Administrative Assistant
Charlwood Pacific Group
03.2018 - 07.2018
Shipping Coordinator
I Found Gallery
05.2017 - 03.2018
Administrative Assistant (Practicum)
Means of Production, Inc.
04.2017
Peer Tutor
Vancouver Community College
10.2016 - 04.2017
Shift Manager
Meridian Farm Market
10.2015 - 05.2016
Sales Associate
I Found Gallery
01.2012 - 03.2015
Sales Associate
True Value Vintage
10.2010 - 08.2011
Administrative Assistant Certificate
Vancouver Community College
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