Sophia Airington
Thousand Oaks
Summary
Dynamic hospitality professional with over 10 years of experience in supporting teams, streamlining operations, and enhancing guest and employee experiences. Expertise in policy implementation, staff training, and compliance ensures high standards of service delivery. A strong commitment to fostering positive, service-driven workplace cultures consistently leads to improved team performance and guest satisfaction. Proven ability to adapt to changing environments while maintaining a focus on operational excellence and customer-centric solutions.
Overview
9
9
years of professional experience
Work History
Office Administrator of Accounts
SecuraCom Inc.
10.2023 - Current
- Conducted financial audits, reconciliations, and inventory reviews to ensure accuracy, cost control, and operational efficiency
- Enforced company policies, procedures, and compliance with industry regulations and service standards
- Managed vendors, customer accounts, employee records, schedules, pricing databases, and operational documentation
- Administered payroll, timekeeping, licensing, permits, and labor compliance requirements
- Handled cash management, bank deposits, cash flow monitoring, and account reconciliation using QuickBooks and Authorize.net
Human Resources Administrator
Coastline Security Inc.
05.2024 - 09.2025
- Managed HR and office operations, serving as primary point of contact for employee inquiries, policies, and internal communications
- Maintained HR documentation, compliance records, and employee files; supported full-cycle onboarding.
- Coordinated employee training, process improvements, and culture initiatives while providing executive-level administrative support
Banquet and Fine Dining Server
Dukes Malibu
10.2023 - 01.2025
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
Sales and Marketing Guest Relations Coordinator
The Westin Maui Resort and Spa
03.2022 - 06.2024
- Lead multi-channel marketing to align with sales goals and drive tour attendance
- Plan guest itineraries as concierge, building strong relationships for loyalty
- Streamline communications to resolve guest inquiries and improve retention
- Create digital content strategies to boost engagement and conversions
Guest Service Manager
The Westin Nanea Ocean Villas
03.2017 - 03.2022
- Lead guest satisfaction initiatives, reducing complaints and promoting empathy among staff
- Coordinate cross-departmental training, improving operational flexibility and cohesion
- Optimize revenue management by analyzing trends and adjusting room rates
- Streamline payroll and incentives, ensuring efficient and accurate compensation
Education
Associate of Science - Tourism And Hospitality Management
Santa Barbara City College
Santa Barbara, CA05-2014
Skills
- Client relations management
- Fine-dining expertise
- Hospitality management
- Aloha, Clover, and Toast POS expertise
- Customer experience management
- Conflict resolution skills
- Staff training and development
- Food safety regulations
- Bookkeeping
- Computer and Microsoft office skills
Timeline
Human Resources Administrator
Coastline Security Inc.
05.2024 - 09.2025
Office Administrator of Accounts
SecuraCom Inc.
10.2023 - Current
Banquet and Fine Dining Server
Dukes Malibu
10.2023 - 01.2025
Sales and Marketing Guest Relations Coordinator
The Westin Maui Resort and Spa
03.2022 - 06.2024
Guest Service Manager
The Westin Nanea Ocean Villas
03.2017 - 03.2022
Associate of Science - Tourism And Hospitality Management
Santa Barbara City College