Sophia Achamsi
Mississauga
Summary
A highly motivated, resourceful, and professional individual with experience and interest in Supply Chain and Logistics. Excellent communication and customer support skills. Tech-savvy, team player, dependable, hardworking, responsible and. Most importantly, loves challenges and learning new things.
Overview
8
8
years of professional experience
Work History
Customer Account Associate
Iovate Health & Sciences International
04.2021 - Current
- Manage sales operations for company's big accounts in both US and Canada (E.g Walmart - GNC - Vitamin Shoppe).
- Process orders on the system and ensure smooth end-to-end execution of all steps..
- Monitor service performance, production processes and quality, providing reports to the manager for the purpose of optimizing operational effectiveness.
- Attend weekly meeting with customers and stakeholders to discuss order fulfillment, inventory allocation and plan for future orders to minimize errors.
- Run daily reports using Power BI and Excel pivot tables and V-lookup to provide input on account operation.
- Managed DTC project, brand mailbox and consumers online orders.
- Provide training to new employees.
Customer Service Agent
Maersk Canada
05.2020 - 12.2020
- Acted as the account manager and point of contact for own customers.
- Ensured smooth execution of the end-to-end shipment lifecycle.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Specialist
FedEx Trade Network
08.2018 - 05.2020
- Acted as first level escalation for customer’s incoming disputes in regards to duties and taxes.
- Led a team of four customer service representatives.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
English as a Second Language Teacher
International Language Academy of Canada (ILAC)
11.2017 - 08.2018
- Effectively taught students of varied academic/age levels and diverse cultural backgrounds
- Planned and developed lesson plans and adjust as needed to present materials in succinct and coherent style
- Taught general English classes as well as special classes that focus on different areas of language learning.
Customer Support Agent
Weight Watchers Canada
01.2016 - 05.2017
- Assisted members in any administrative inquiries regarding their membership such as renewals, sales, and cancellations
- Provided technical support to members by fixing technical bugs on the program’s app and website
Education
International Freight Forwarding Certificate -
The Canadian International Freight Forwarders Association
03.2020
TESL Diploma -
Canadian College of Educators
Mississauga, Canada08.2017
Master of Arts -
King Fahd School of Translation
Morocco06.2015
Bachelor of Arts - Cultural Studies
Hassan II University, Ben M’sik Faculty of Letters
Morocco06.2013
Skills
- D365
- Power BI
- Microsoft Office
- Account Management
- Customer Service
- Product and Service Knowledge
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Timeline
Customer Account Associate
Iovate Health & Sciences International
04.2021 - Current
Customer Service Agent
Maersk Canada
05.2020 - 12.2020
Customer Service Specialist
FedEx Trade Network
08.2018 - 05.2020
English as a Second Language Teacher
International Language Academy of Canada (ILAC)
11.2017 - 08.2018
Customer Support Agent
Weight Watchers Canada
01.2016 - 05.2017
International Freight Forwarding Certificate -
The Canadian International Freight Forwarders Association
TESL Diploma -
Canadian College of Educators
Master of Arts -
King Fahd School of Translation
Bachelor of Arts - Cultural Studies
Hassan II University, Ben M’sik Faculty of Letters
Similar Profiles
Anil MishraAnil Mishra
Head of Ecommerce at Iovate Health SciencesHead of Ecommerce at Iovate Health Sciences
Anushree RanadeAnushree Ranade
Quality Assurance Release Technician at Iovate Health SciencesQuality Assurance Release Technician at Iovate Health Sciences
Austin DaviesAustin Davies
Warehouse Assistant Supervisor at Iovate Health And SciencesWarehouse Assistant Supervisor at Iovate Health And Sciences