Sophia Abedi

• Solely responsible for concierge services for 333 units, Saturday and Sunday (4:00PM-12:00AM).
• Offer friendly and efficient service to customers, handled challenging situations with ease.
• Address questions and concerns of prospective or current residents and families.
• Secure premises and personnel by patrolling property and monitoring surveillance equipment.
• Update shift logs and daily reports to document security activities and specific incidents.
• Patrol internal building spaces and facility grounds to identify and deter threats to assets.

• Solely responsible for concierge services (9:00PM-5:00AM)
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Professional demeanor with ability to use independent judgment to handle any services matters in satisfactory manner
• Welcomed and assisted residents on a daily basis.
• Monitored surveillance cameras and reported suspicious activities to the property manager.
• Inspected all common areas, stairwells, parking garage, and grounds daily for safety hazards that pose potential liability and efficiently reporting needed repairs to the property manager.

Selective Logistics Inc. - Administrative Assistant

Vancouver, BC • 07/2018 - 04/2020

• Provided primary customer support to internal and external customers in fast-paced environment.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Educated customers on promotions to enhance sales
• Responded to customer requests for products, services and company information.
• Offered office-wide software support and training, troubleshooting issues and optimizing usage.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Processed invoices and expenses to facilitate on-time payment.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Concierge-01/2019 - 09/2020

1500 Hornby Street-Vancouver, BC

• Solely responsible for concierge services for 259 units, Beach Tower,Ocean Tower, Garden Tower (9:00PM-5:00AM)
• Provided a warm and sincere greeting to all residents, prospective residents and guests in the front lobby
• Checked deliveries
• Monitored CCTV
• Received, sorted and distributed mails and packages
• Assisted leases with move in and move out arrangements
• Answered phone calls and sorted mail
• Resolved problems and complaints that residents may have
• Monitored parkades, all key doors ,common areas, amenities(gym, pool,sauna),stairwells, mechanical rooms, exit doors, fire exits hallway,windows, and the perimeter of the property and reported any problems or deficiencies to the Building Manager
• Checked and tested fire alarm panels
• Communicated residents/visitor's comments, complaints, and requests to the appropriate departments and manager
• Received commendation from employer for outstanding contribution to building safety