EFETURI OKITO
Winnipeg
Summary
Dedicated and versatile professional with extensive experience in customer service, automotive repair, and caregiving. Proven ability to communicate effectively with diverse clientele, ensuring a positive experience and fostering long-term relationships. Skilled in diagnosing and resolving automotive issues efficiently, while maintaining a strong focus on safety and quality. Compassionate caregiver with a commitment to enhancing the well-being of individuals, providing personalized support, and maintaining a nurturing environment. Eager to leverage a unique blend of technical skills and interpersonal abilities to contribute positively to a dynamic team.
Overview
3
3
years of professional experience
Work History
Business Development Representative
Crown Auto Group
07.2023 - 07.2024
- Demonstrated strong interpersonal skills by handling escalated customer issues tactfully and effectively
- Maintained a detailed log of customer interactions and resolutions for quality assurance
- Collaborated with other customer service associates to ensure customer needs were met
- Participated in team meetings and training sessions
- Followed up with customers after their initial call to ensure satisfaction with the provided resolution
- Maintained a high level of knowledge about company products, services, and policies
- Resolved escalated calls from internal and external customers promptly using available resources as needed
- Tracked all parts orders and deliveries to ensure accuracy and timeliness
Direct Support Worker
Pulford Community Living Services
09.2022 - 07.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Built strong relationships with clients to deliver emotional support and companionship
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Maintained clean personal areas and prepared healthy meals to support the client's nutritional needs
- Provided safe mobility support to help patients move around personal and public spaces
Automotive Service Technician (Auto Service Tech)
Dynamic Auto Service Ltd
05.2023 - 05.2023
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement
- Performed diagnostic and troubleshooting procedures to identify the root causes of mechanical issues
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern
- Serviced vehicles according to OEM-recommended maintenance schedules for oil, engine tune-ups, and fluid changes
- Completed customer orders and warranty services according to manufacturer specifications
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans
- Maintained a clean and organized workspace to maximize efficiency
Automotive Technician (Auto Tech)
Red River College
10.2022 - 05.2023
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern
- Troubleshoot and diagnose faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases
- Replaced damaged, missing, or defective parts with new and refurbished components
- Changed, rotated, and balanced tires on different types of vehicles
- Investigated customer complaints to identify the cause of malfunctions
- Worked with other technicians to complete complex repairs in a timely manner
Home Improvement and Renovation
ABBEXCEL Integrated
01.2021 - 02.2022
- Installed drywall, siding and other structural components.
- Painting
- Performed cabinet installation, door hanging and room framing.
- Dry wall installation, door and wall
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
Education
Bachelor in nursing - Pre-Nursing
University of Manitoba
Winnipeg, MBAutomotive Service Technician - Automotive Mechanics
Red River College
Winnipeg, MB05.2023
West African Examination council -
10.2020
High School Diploma -
Deeper Life High School
09.2020
Skills
- Safety Policies and Procedures
- Purchasing Parts and Inventory
- Calm and Professional Under Pressure
- Customer Service
- Public Speaking
- Team building
- Electrical Repair Procedures
- Mechanical Diagnosis
- Labor Costs
- Typing Proficiency
- Fast learner
- Caregiver
Additional Information
Excellent communication and interpersonal skills, Strong problem-solving abilities, Proficient in automotive diagnostics and repair, Certified in CPR and First Aid, Experience with elderly care and support
Timeline
Business Development Representative
Crown Auto Group
07.2023 - 07.2024
Automotive Service Technician (Auto Service Tech)
Dynamic Auto Service Ltd
05.2023 - 05.2023
Automotive Technician (Auto Tech)
Red River College
10.2022 - 05.2023
Direct Support Worker
Pulford Community Living Services
09.2022 - 07.2023
Home Improvement and Renovation
ABBEXCEL Integrated
01.2021 - 02.2022
Automotive Service Technician - Automotive Mechanics
Red River College
West African Examination council -
High School Diploma -
Deeper Life High School
Bachelor in nursing - Pre-Nursing
University of Manitoba
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