Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sopharath Prak

North Hill,CA

Summary

Dynamic retail professional with a proven track record at UPS, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and maintaining a welcoming environment. Skilled in dispute mediation and regulatory compliance, I thrive in fast-paced settings, ensuring optimal product recommendations and seamless shopping experiences.

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

UPS
07.2023 - 07.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Listened to customer needs and desires to identify and recommend optimal products.

Waitress Trainee

Cho Cho San Sushi Bar Restaurant
09.2022 - 12.2022
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
  • Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported needs of 5 - person wait staff who attended to specific needs of countless customers daily for Sushi restaurant with social relevancy and intentionality.

Education

High School Diploma -

James Monroe High School
North Hills
05.2021

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Retail sales
  • Customer engagement
  • Dispute mediation
  • Regulatory compliance
  • Calm demeanor

Timeline

Retail Sales Associate

UPS
07.2023 - 07.2024

Waitress Trainee

Cho Cho San Sushi Bar Restaurant
09.2022 - 12.2022

High School Diploma -

James Monroe High School
Sopharath Prak