Sophia Lima
Innisfil,ON
Summary
Industrious and forward-thinking individual with multiple years of experience in multifaceted environments. Handles strategic planning, operational and administrative requirements. Results-driven and hardworking with skill and resilience to achieve daily operational goals. Focused on maximizing executive productivity by providing exceptional service and coordinating team activities. Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Executive Assistant to the Chief Executive Officer
Shipping Panda
Barrie, ON
10.2023 - Current
- Assisted the CEO with administrative tasks such as emails, scheduling, travel arrangements and expense reports.
- Coordinated executive communications, including taking calls, responding to emails and interfacing with clients.
- Researched industry trends and developments to provide informed recommendations to the CEO.
- Managed special projects as assigned by the CEO in a timely manner.
- Acted as an intermediary between the CEO and other departments or outside organizations when needed.
- Supported business development initiatives by researching potential partners or customers.
Scout/Recruiter
First Touch Football Canada
03.2023 - Current
- Conducted in-depth scouting and recruitment efforts to identify promising Canadian soccer players across various age groups and skill levels.
- Leveraged digital media platforms and networking to discover hidden gems and rising stars within the Canadian soccer landscape.
- Collaborated with athletes, coaches, and organizations to establish meaningful connections and provide valuable pathways for talent development.
- Utilized comprehensive assessments and evaluations to gauge player potential and suitability for higher-level opportunities.
- Contributed to the growth of First Touch Football Canada's player database, enriching it with diverse talent profiles.
Sports Event Staff
First Touch Football Canada
03.2023 - Current
- Greeted guests and welcomed patrons in support of company service policy.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Oversaw event operations to keep running smoothly.
- Traveled across region to observe junior athletes and identify potential team recruits.
Head Coach /Player Development Coach
Bradford Soccer Club
01.2019 - Current
- Created and managed schedules for seasonal lessons and practices.
- Worked with individual players to develop abilities.
- Managed and Communicated frequently with other coaches, management teams and parents.
- Developed recruitment strategy and network according to team plan and regulatory guidelines.
- Led team meetings to discuss and provide guidance to athletes on how to improve performance.
- Served as a mentor for student-athletes on the team by providing guidance in academics, athletics, and personal development.
General Manager
Ottawa Selects
03.2023 - 06.2023
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Sales
King Masonry Yard Ltd.
Caledon, ON
01.2018 - 03.2023
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Developed, implemented and maintained filing systems for confidential client records.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Developed and maintained relationships with key accounts and existing customers.
- Received and organized vendors samples for use by sales team.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Prepared and presented sales reports and customer profiles to upper management.
NCAA Division III Soccer Coach (GA)
Heidelberg University
07.2019 - 12.2019
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Developed and led age- and ability-appropriate soccer training drills.
- Established individual goals and monitored player performance to support achievement.
- Built positive, productive training environments fostering team unity and camaraderie.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
FT Sales Associate
Call It Spring
01.2017 - 11.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Arts - Business
Tiffin University
Tiffin, OH05.2019
Skills
- Program Leadership
- Program Management
- Selling Techniques
- Advising and Coaching
- Special Event Support
- Performance Monitoring and Optimization
- Recruitment
- Customer Retention
- Client Account Management
- Customer Service
- Lead Generation
- Business Development
Websites
Languages
Portuguese
Limited
References
References available upon request.
Timeline
Executive Assistant to the Chief Executive Officer
Shipping Panda
10.2023 - Current
Scout/Recruiter
First Touch Football Canada
03.2023 - Current
Sports Event Staff
First Touch Football Canada
03.2023 - Current
General Manager
Ottawa Selects
03.2023 - 06.2023
NCAA Division III Soccer Coach (GA)
Heidelberg University
07.2019 - 12.2019
Head Coach /Player Development Coach
Bradford Soccer Club
01.2019 - Current
Sales
King Masonry Yard Ltd.
01.2018 - 03.2023
FT Sales Associate
Call It Spring
01.2017 - 11.2018
Bachelor of Arts - Business
Tiffin University
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