Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sooyun Nam (Elaina)

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.


Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.



Overview

9
9
years of professional experience

Work History

Shop Manager

Joinus
11.2020 - 07.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Restaurant Manager

Quanjude Restaurant
01.2018 - 12.2019
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Shop Manager

Hyung-ji Mall
06.2016 - 09.2016
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.

Housekeeper

Pullman Resort
08.2015 - 06.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Restaurant Manager

Sizzling Meals
08.2015 - 06.2016
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.

Sales Manager

Joinus
05.2013 - 09.2013
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Sales Manager

Chatelaine
05.2012 - 08.2012
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Education

Bachelor of Arts - Chinese To English Translation

Beijing International Studies University
Beijing, China
05.2019

High School Diploma -

Zhengzhou International High School
Zhengzhou, China
05.2014

Skills

  • Employee Scheduling
  • Invoicing
  • POS Systems
  • Schedule Coordination
  • Menu Development
  • Customer Engagement
  • Operations Management
  • Business Planning
  • Sales Team Training
  • Customer Service
  • Guest Relations

Languages

English
Full Professional
Chinese (Mandarin)
Full Professional
Korean
Native or Bilingual

Timeline

Shop Manager

Joinus
11.2020 - 07.2021

Restaurant Manager

Quanjude Restaurant
01.2018 - 12.2019

Shop Manager

Hyung-ji Mall
06.2016 - 09.2016

Housekeeper

Pullman Resort
08.2015 - 06.2016

Restaurant Manager

Sizzling Meals
08.2015 - 06.2016

Sales Manager

Joinus
05.2013 - 09.2013

Sales Manager

Chatelaine
05.2012 - 08.2012

Bachelor of Arts - Chinese To English Translation

Beijing International Studies University

High School Diploma -

Zhengzhou International High School

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Sooyun Nam (Elaina)