Sooshila Ramsamy
Ottawa,ON
Summary
Autonomous and enthusiastic, my initial experiences have allowed me to strengthen my skills and understand various tools and techniques in the fields of finance and communications. Seeking new challenges, I aspire to join an organization where I can contribute my dynamism and passion for progress.
Skills- Microsoft Office, Emails, Excel, Statscloud, Powerpoint, Adobe reader, Content creation platforms.
Overview
3
3
years of professional experience
Work History
Social Vice President -AEEC
University of Ottawa
05.2024 - Current
- Management of digital communication policy, monitoring the company's online reputation on the internet and social media.
- Team management/leadership.
- Management of an annual budget, cost optimization, and expense control.
- Financial management of the company (purchases, invoicing).
- Negotiation of contracts with clients and management of supplier relationships.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Directed marketing strategies to increase brand awareness, generate leads, and grow market share within highly competitive industries.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Streamlined internal communications for improved team collaboration and productivity.
- Worked with marketing teams to design campaigns and communications.
- Facilitated interdepartmental communications and interactions between internal and external parties.
Financial Aid Information Clerk
University of Ottawa
05.2024 - Current
- Close collaboration with other team members to ensure prompt and consistent service.
- Completion of various administrative tasks such as data entry, updating client files, and managing incoming and outgoing mail.
- Managed multi-line phone systems, directing calls to appropriate departments for expedited service.
- Developed effective filing systems for optimized document management across the organization.
- Streamlined office procedures for improved workflow and increased productivity.
- Processed daily mail, ensuring timely distribution of correspondence among staff members.
RBC Credit Resolution and Management Officer
The Royal Bank
04.2023 - Current
- Management of credit files with outstanding payments to determine their cause and assess the risk to the banking institution.
- Management of debt collection by trying to communicate with clients via mail and phone to find a satisfactory solution.
- Handling credit applications: informing clients, collecting financial documents, assembling and monitoring the file, etc.
- Maintaining ongoing relationships with clients to understand the evolution of their personal and professional lives and to offer products that meet their needs.
- Calculating and analyzing the risk associated with clients using data such as their debt-to-income ratio, professional situation, economic conditions, etc.
Mentor - Faculty of Arts
University of Ottawa
05.2023 - 05.2024
- Updating the school register, detailing educational activities.
- Training students for school assessments and exams. Monitoring students' academic progress with the teaching team: results,
- learning difficulties, behavior.
- Preparing lessons and application exercises.
- Providing academic support to primary and middle school students.
- Offering guidance on educational pathways: choosing specializations and study tracks.
- Conducting workshops to apply knowledge through practical work.
- Enhanced mentee performance by providing personalized guidance and support.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Advised students on educational, career and social opportunities.
Reconcilliation Officer
Crédit Agricole
05.2022 - 08.2022
- Management of files according to internal processing procedures.
- Billing clients for fees, tracking payments, follow-ups, and debt collection.
- Monitoring debt collection files, checking scheduled payments in payment plans.
- Managing a portfolio of client accounts, verifying payments, collecting debts, and follow-ups.
Custover Service Representative
Bouygues Telecom
01.2022 - 04.2022
- Developing commercial offers tailored to clients' situations and needs, presenting solutions, and drafting contracts.
- Responding to client inquiries via phone, email, or chat, providing personalized and appropriate advice based on their requests.
- Making follow-up calls for ongoing cases or to respond to online client requests. Digitally processing files, gathering and verifying documents submitted by clients, and updating data.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Hons BA in Communications - Communications
University of Ottawa
Ottawa, ON04.2025
Public Speaking - Communications
Université D'Ottawa
04.2024
Certificate of Excellence in French - Communication
University of Ottawa
Ottawa, ON04.2024
Certificate of Excellence in Philosophy - History And Philosophy of Science
University of Ottawa
Ottawa, ON04.2024
DALF C2 & DELF B2/B1 - Langue Française
Alliance Française De L'île Maurice
Skills
- Certificate - Suicide Prevention through Secure Communication
- Certificate of Basic Computer and Internet Literacy (IC3)
- Junior Achievement Completion Certificate
- Completion Certificate for IMUN 240 Online
- Conference Australian Mathematics Competition certificate
- Proficient in computer tools (Word, Excel, PowerPoint)
- Strong team player with emotional intelligence in challenging situations
- Problem-solving skills
- Critical thinking skills
- Flexibility
- Communication skills
- Teamwork
- Leadership skills
- Organized and dedicated
Languages
French
Native or Bilingual
English
Native or Bilingual
creol
Native or Bilingual
Italian
Elementary
Spanish
Elementary
Timeline
Social Vice President -AEEC
University of Ottawa
05.2024 - Current
Financial Aid Information Clerk
University of Ottawa
05.2024 - Current
Mentor - Faculty of Arts
University of Ottawa
05.2023 - 05.2024
RBC Credit Resolution and Management Officer
The Royal Bank
04.2023 - Current
Reconcilliation Officer
Crédit Agricole
05.2022 - 08.2022
Custover Service Representative
Bouygues Telecom
01.2022 - 04.2022
Hons BA in Communications - Communications
University of Ottawa
Public Speaking - Communications
Université D'Ottawa
Certificate of Excellence in French - Communication
University of Ottawa
Certificate of Excellence in Philosophy - History And Philosophy of Science
University of Ottawa
DALF C2 & DELF B2/B1 - Langue Française
Alliance Française De L'île Maurice
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