Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Soojung Jung

Burnaby,BC

Summary

Experienced manager with a background in customer service, accounting, and multilingual translation. Proven in international communications and developer support. Previous hospitality work ensured top-tier customer service. Currently studying Computer Science (Game Development). Known for analytical skills, positivity, and adaptability.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Company, IT Company, ETM-S
05.2020 - 04.2024
  • Hired based on a recommendation from a former colleague in Korea.
  • Provided exceptional customer service, marketing, addressing inquiries and resolving issues efficiently
  • Managed accounting tasks, ensuring accuracy and compliance
  • Conducted English and Japanese interpretation and translation, facilitating communication between Apple developers and Japanese clients.

Contract Employee, Sub-translator

Company, Honey Zam
09.2019 - 05.2020
  • Joined the company upon recommendation from a high school friend, shortly after returning to Korea due to the need for a foreign language expert.
  • Provided English and Japanese interpretation and translation services, ensuring clear and effective communication
  • Served as a translator for J.Y Park, a producer on the Japanese audition program 'Nizi Project 1', supporting Korean producers involved in the project.

Barista and Server

Company, Conner & Bench
01.2017 - 09.2018
  • Prepared and served a variety of coffee beverages with attention to detail and quality
  • Provided excellent customer service, ensuring a welcoming and friendly environment
  • Assisted with daily operations, including inventory management and order processing.

Barista, Server and Party Planner

Company, Simon's waterfront
03.2017 - 12.2017
  • Hired based on a recommendation from the chef at The Hut Cafe.
  • Created and served coffee and other beverages, maintaining high standards of taste and presentation
  • Organized and planned events and parties, coordinating with clients to meet their needs and preferences
  • Delivered exceptional service to customers, fostering a positive dining experience.

Barista and Server

Company, The hut cafe
03.2016 - 07.2017
  • Prepared and served specialty coffee drinks and menu items with efficiency and accuracy
  • Engaged with customers to provide personalized service and address any inquiries or concerns
  • Supported the team in maintaining a clean and organized work environment.

Education

Bachelor of Science - Computer Science with a focus on Game Development

Korea National Open University
Seoul, Korea
02.2026

Associate of Arts - Practical Music with a focus on Christian Contemporary Music

Shinheung University
Seoul, Korea
02.2013

Skills

  • Multilingual
  • Communication (Korean, Japanese, English)
  • SIR (Serving it right) - BC Customer Service Excellence
  • Barista Skills
  • Event Planning and Organization
  • Team Collaboration
  • Adaptability
  • Staff Training

Languages

Korean
Native or Bilingual
Japanese
Full Professional
English
Full Professional

Certification

  • IELTS score 7.0 / 9.0 in academic
  • JLPT N1
  • Drive license
  • Barista license from AU
  • SIR (Serving In Right) from Canada

Timeline

Manager

Company, IT Company, ETM-S
05.2020 - 04.2024

Contract Employee, Sub-translator

Company, Honey Zam
09.2019 - 05.2020

Barista, Server and Party Planner

Company, Simon's waterfront
03.2017 - 12.2017

Barista and Server

Company, Conner & Bench
01.2017 - 09.2018

Barista and Server

Company, The hut cafe
03.2016 - 07.2017

Bachelor of Science - Computer Science with a focus on Game Development

Korea National Open University

Associate of Arts - Practical Music with a focus on Christian Contemporary Music

Shinheung University

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Soojung Jung