Soo Dong Han
Toronto,ON
Summary
Aspiring Financial Advisor with a strong foundation in finance, economics, and customer service. Experienced in building relationships and driving customer satisfaction, I seek to leverage my background in business administration and data analysis to deliver expert financial advice and contribute to Scotiabank's success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Busser/Host
GuiGui
07.2021 - 04.2022
- Led a team of 10 during the manager’s absence, ensuring seamless operations and boosting restaurant ratings by 15% through enhanced service protocols.
- Consistently exceeded customer satisfaction goals by building strong, personalized relationships, leading to repeat business and positive reviews.
- Resolved 95% of customer conflicts on the first interaction, leaving customers satisfied enough to post positive reviews.
Student Tutor
Seneca
09.2018 - 04.2019
- Provided tailored tutoring to over 20 students, simplifying complex concepts in economics and statistics, resulting in a 20% improvement in performance.
- Built strong mentoring relationships, increasing student engagement and retention by 15%, and expanded tutoring sessions to include group study.
- Developed interactive teaching methods, improving comprehension and exam scores by 25%.
Education
B Commerce - Finance
York University
Keele, Ontario10-2024
B Admin - Entrepreneur & Small Businesses
Seneca College of Applied Arts and Technology
Newnham, Ontario01.2019
Skills
- Communication
- Problem Solving
- Leadership
- Mentorship
- Time Management
- Decision Making
- Detail oriented
- Client Relationship Building
Scholarship
- April2019
- Seneca College | Newnham, Ontario
- RBC Academic Excellence Scholarship
- April2018
- Scotiabank Academic
Languages
English
Native or Bilingual
Korean
Professional Working
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Server/Busser/Host
GuiGui
07.2021 - 04.2022
Student Tutor
Seneca
09.2018 - 04.2019
B Admin - Entrepreneur & Small Businesses
Seneca College of Applied Arts and Technology
B Commerce - Finance
York University
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