SONYA SONIKA NAIR
Surrey,BC
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Previously been a Customer-oriented Banking Officer offering 5 years of experience overseeing bank operations and verifying adherence to state and federal banking rules and regulations. Supportive and communicative professional polished in providing banking services to individuals and corporate customers. In-depth knowledge of available bank products and services paired with outstanding customer service abilities.
Overview
13
13
years of professional experience
Work History
Nursing Assistant
Fraser Health Authority
12.2020 - Current
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Followed directions of licensed nurses to administer medications and treatments.
Investment Consultant
ANZ Bank
04.2016 - 04.2017
- Increased client satisfaction by providing personalized investment strategies and financial planning advice.
- Assisted clients in achieving their financial goals through the development of tailored portfolios and risk management plans.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Provide investment information related to new equity products, regulatory issues and new policies.
- Identify and convey issues or constraints associated with product, operations, systems, platform, pricing and propose alternatives.
- Ensure conformance with entire company guidelines and regulatory policies.
- Provide different investment products to attain successfully identified needs.
- Maintain and update records as well as files on existing customers.
- Prioritize customer requirements and cross-sells services and products of varied company business lines.
- Identify changing needs and develop strong customer relationships.
- Develop and maintain wide general knowledge of entire financial products by self-study, periodicals, along with apt coursework.
- Develop current market awareness to actively accomplish sales opportunities.
- Identify and develop alternative procedures of business development to draw new assets and attain planned goals.
Personal Banking Officer
ANZ Bank Limited Manukau City Mall
05.2014 - 04.2016
- Enhanced customer satisfaction by proactively addressing and resolving banking concerns.
- Streamlined account opening procedures for improved efficiency and reduced processing time.
- Boosted sales of financial products by delivering compelling presentations to potential clients.
- Developed strong relationships with customers, leading to increased loyalty and repeat business.
- Collaborated with cross-functional teams to identify opportunities for process improvement within the branch.
- Provided expert financial advice to clients, helping them achieve their personal financial goals.
- Identified opportunities for cross-selling products, resulting in higher revenues for the bank.
- Worked closely with investment specialists to provide comprehensive wealth management solutions for clients seeking long-term growth opportunities.
- Promoted financial products by maintaining excellent service offering knowledge.
- Collected customer information and completed new account forms.
Service Consultant
ASB Bank Limited
05.2012 - 03.2014
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Received regional branch recognition award for a sales increase.
- Organized, stocked and maintained the teller window area.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Opened accounts for customers and did products opened.
- Exceeded quarterly sales goals by 100%.
- Sold cashier's checks, traveler's checks and money orders.
- Executed wire transfers, stop payments and account transfers.
- Processed exchange and foreign currency.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Maintained friendly and professional customer interactions.
- Providing Protection options for customers: Risk, Content & Vehicle, Health, Medical, living and life covers.
Receptionist/Payroll Admin
Mani Matters - Manukau
01.2011 - 04.2012
- Handling payments
- Maintained balancing record with 100% rate of accuracy.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Answered telephone inquiries on banking products Maintained friendly and professional customer interactions.
- Prepared business clients payroll.
- Fulfilling Clients inquiries Advising customers on insurance and other products.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Received and routed business correspondence to correct department or staff member.
- Answered telephone inquiries from clients, vendors and the public.
- Balanced reports to submit for approval and verification.
- Prepared tax returns according to government guidelines.
Education
Some College (No Degree) - Diploma in Health Care Assistant
Stenberg College
Surrey, BCDiploma - Business & Management, Marketing
Kiwi Institute of Training And Education
Auckland, New Zealand2015
Certificate in Computer Science: Computer Science -
TFSA
Fiji Island2009
TPFA - Commerce
Swami Vivekananda College
Fiji2007
Skills
- Conflict resolution
- Time management
- Documentation and reporting
- Deadline-driven
- Microsoft word office
- Stocks and bond knowledge
- Self directed mind set
- Cash handling
- Business operation
- Deadline driven
- Self Motivated
- People Oriented
- Multitasking
Personal Information
- Sex & Marital Status : Female & Married
- Age & DOB: 34 years, 12/05/1989, Fiji Indian
References
- Heidi Cumberworth> RCC>Fraser Health>Surrey>Ph:7785456200>Email: Heidi.cumberworth@fraserhealth.ca
- Belinda Ou>Assistant Manager>ANZ Bank>Manukau City Mall Auckland>Ph: 0212526090>Email: Belinda.Ou@anz.com
- Shafeeq Ansari>Assistant Manager>ANZ Bank>Manukau City Mall>Ph: 021677267>Email: Shafeeq.ansari@anz.com
- Mike Wong>Branch Manager>ASB Bank>Sylvia Park Auckland City>Ph: 021588604>Email: mike.wong@asb.co.nz
- Prakash Mani>Manager>Mani Matters>Enumanu Road Mangere Auckland City>Ph: 021888528>Email: prakash@manimatters.co.nz
Interests
- Socializing with people
- Communicate well with business, professionals and staff alike.
- Consistently takes the initiative to solve problems.
- Special talent in relating well with all types of people.
- Honest, reliable, adaptable, great team member, great team player, good sense of humor.
- Target driven and a "Can do Attitude"
Timeline
Nursing Assistant
Fraser Health Authority
12.2020 - Current
Investment Consultant
ANZ Bank
04.2016 - 04.2017
Personal Banking Officer
ANZ Bank Limited Manukau City Mall
05.2014 - 04.2016
Service Consultant
ASB Bank Limited
05.2012 - 03.2014
Receptionist/Payroll Admin
Mani Matters - Manukau
01.2011 - 04.2012
Some College (No Degree) - Diploma in Health Care Assistant
Stenberg College
Diploma - Business & Management, Marketing
Kiwi Institute of Training And Education
Certificate in Computer Science: Computer Science -
TFSA
TPFA - Commerce
Swami Vivekananda College
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