Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SONYA LEENA DLEEMA

Summary

A driven individual with exceptional communication skills and experience in customer service, I aim to apply my skills to drive excellence, cultivate positive work cultures, and deliver exceptional service. My strengths lie in problem solving, proficiency with Microsoft Office tools, working effectively under pressure, and being a good team player.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Peer Health Promotion Worker

Centennial College
09.2023 - Current
  • Produced multimedia content such as videos, social media posts, and infographics to deliver mental health information in diverse and engaging formats, reaching a broader audience
  • Orchestrated and facilitated Centennial Talks and Wellness Workshop Sessions for students, addressing mental health and daily challenges, with an attendance growth of 30%
  • Conducted thorough needs assessments to identify gaps in mental health services, leading to the implementation of targeted programs for students to address those needs.

Customer Service Representative

Toronto Transit Commission (TTC)
08.2023 - 09.2023
  • Provided accurate and timely information to 1000+ customers regarding bus routes, schedules, and service disruptions
  • Collaborated with team members to maintain a welcoming and safe station environment ensuring the safety of passengers
  • Complied with TTC policies and standards, keeping up to date with the policies and offered the highest level of service.

Front-of-House Team Member

Chick-fil-A, Scarborough
12.2022 - 06.2023
  • Provided excellent customer service to an average of 150 customers per shift, assisted them with their orders in a timely and courteous manner and answered questions about the menu
  • Demonstrated strong attention to detail by accurately processing cash, credit, and debit transactions
  • Efficiently communicated with Back-of-House team members to ensure that orders were accurately prepared and delivered to customers.

Human Resources Intern

St. Joseph's School
Abu Dhabi
02.2018 - 04.2018
  • Carried out a range of tasks such as drafting letters, memos, official correspondence, and answering queries of students and faculty.
  • Provided administrative support by maintaining 200+ admission records of newly admitted students and existing students.
  • Reviewed student admission forms and ensured all required documentation was compliant, valid, and accurate.

Education

Post-Graduate Certificate in Project Management -

Centennial College
01.2024

Post-Graduate Certificate in Human Resources -

Centennial College
01.2023

Bachelor of Business Administration -

Manipal Academy of Higher Education
01.2020

Skills

  • Reception Management
  • Administrative Assistance
  • Data Entry
  • Customer Service
  • Team Development
  • Proofreading
  • Microsoft Office Expertise
  • Critical Thinking
  • Problem-Solving Skills
  • Communication Abilities

Certification

  • Ontario Human Rights Commission and Integrated Accessibility Standards Regulation
  • Health and Safety Awareness – Workplace Safety and Insurance Board

Timeline

Peer Health Promotion Worker

Centennial College
09.2023 - Current

Customer Service Representative

Toronto Transit Commission (TTC)
08.2023 - 09.2023

Front-of-House Team Member

Chick-fil-A, Scarborough
12.2022 - 06.2023

Human Resources Intern

St. Joseph's School
02.2018 - 04.2018

Post-Graduate Certificate in Project Management -

Centennial College

Post-Graduate Certificate in Human Resources -

Centennial College

Bachelor of Business Administration -

Manipal Academy of Higher Education

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SONYA LEENA DLEEMA