Sonya Yrene
San Diego
Summary
Dynamic Night Crew Manager at Food4less with proven expertise in team management and inventory monitoring. Enhanced customer satisfaction through exceptional service and efficient operations, leading to improved stock availability. Recognized for mentoring employees and optimizing workflows, fostering a motivated and high-performing team environment. Committed to maintaining workplace safety and operational excellence.
Overview
11
11
years of professional experience
Work History
Night Crew Manager
Food4less
10.2016 - 06.2021
- Mentored new employees, providing comprehensive training on store policies, procedures, and systems.
- Assisted HR in recruiting talented individuals for night shift positions, contributing towards building a high-quality workforce.
- Conducted regular performance evaluations for team members; identifying areas for improvement and recommending appropriate courses of action.
- Developed strong relationships with suppliers, leading to improved delivery times and better stock availability.
- Reduced inventory discrepancies by conducting thorough audits and maintaining accurate records.
- Managed nightly truck shipments receipt process; unloading merchandise efficiently while verifying order accuracy against invoice documentation.
- Optimized workflow efficiency with strategic delegation of tasks among team members based on individual strengths.
- Increased customer satisfaction by addressing concerns promptly and professionally, ensuring a positive shopping experience.
- Maintained a clean and organized store environment through meticulous attention to detail and consistent oversight.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Assistant Produce Manager
Food4less
04.2014 - 10.2016
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
- Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
- Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
- Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.
- Enhanced sales performance with consistent merchandising and attractive displays, showcasing seasonal items.
- Established efficient systems for handling returns or damaged goods in accordance with store policy while minimizing loss due to shrinkage.
Meat Department Clerk
Food4less
06.2010 - 06.2014
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Followed proper safety, handling, and cross-contamination procedures.
- Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
- Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
- Adhered to strict food safety guidelines when handling raw products, protecting both consumer health and company reputation.
- Responded quickly to out-of-stock situations by replenishing supplies or identifying suitable alternatives for customers.
- Enhanced customer satisfaction by providing exceptional service and assistance in the meat department.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
Education
Sweetwater High School
National City, CA06.2001
Skills
- Workplace safety
- Team management
- Employee motivation
- Scheduling expertise
- Customer service
- Warehouse organization
- People management
- Sales leadership
- Inventory monitoring
- Shelf restocking
- Multi-department management
- Positive attitude
- Teamwork
- Multitasking
- Multitasking Abilities
Timeline
Night Crew Manager
Food4less
10.2016 - 06.2021
Assistant Produce Manager
Food4less
04.2014 - 10.2016
Meat Department Clerk
Food4less
06.2010 - 06.2014
Sweetwater High School
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