Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic
Sonya Williamson

Sonya Williamson

Fort McMurray,AB

Summary

Personable Office Administrator with 15 years experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in a creating upbeat work environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Purchaser/Shipper/Receiver/Customer Service Associate

DND Public Sector
09.2008 - 08.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Standardized inventory reporting and analysis and instituted corrective action for close-outs and out-of stock items to keep inventory records current.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Checked items received against items ordered by verifying receipts.
  • Maintained complete documentation and records of all purchasing activities.
  • Stocked shelves, Laundry and Tailoring


Purchaser/Customer Service Associate

DND ~Public Sector
09.2022 - Current
  • Hybrid working environment
  • Action emails effectively and efficient with Customers to address booking appointments, ordering items.
  • Compute and create purchase orders to monitor stock levels for DND Warehouse Supplies and Customers personal orders.
  • Ensure products are received and folders are updated accurately in a timely matter.
  • Assist with training of new Co-Workers


Education

Diploma - Tourism

Tourism Training Institute
Vancouver, BC
1994

High School Diploma -

Georges P. Vanier Secondary
Courtenay, BC
1990

Skills

  • Computer Skills
  • Quality Assurance
  • Written Communication
  • Analytical Thinking
  • Technical Support
  • Inbound/Outbound Phone Call Handling
  • Managing Office Supply Inventory
  • SAP expertise
  • Administrative Support
  • Staff Management
  • Sorting and labeling
  • Mail handling
  • Invoice Processing

Accomplishments

  • Supervised team of 5+ staff members.
  • Volunteered at Fort McMurray Food Bank

Languages

English
Professional Working

Certification

  • DND/CAF WHMIS
  • Prevention of Violence in the Work Place Certificate
  • Protection of Controlled Goods
  • Excel Level 1 & 2
  • Power Point Level 1 & 2
  • Introduction to Gender-based analyst
  • Stepping up to Supervisor
  • First Aid CPR-AED 2022
  • Ethics PD
  • COVID 19- Awareness
  • Top Fuel for Top Performance


Timeline

Purchaser/Customer Service Associate

DND ~Public Sector
09.2022 - Current

Purchaser/Shipper/Receiver/Customer Service Associate

DND Public Sector
09.2008 - 08.2022

Diploma - Tourism

Tourism Training Institute

High School Diploma -

Georges P. Vanier Secondary

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Sonya Williamson