Sonya Valle
Delhi
Summary
A seasoned professional with a proven track record at Sonya the Cleaning Lady, I excel in customer relations and small business operations. Leveraging strong relationship-building and meticulous attention to detail, I've significantly enhanced client satisfaction and operational efficiency. My adeptness in both verbal and written communication, paired with a collaborative spirit, has consistently driven team success and goal achievement.
Overview
10
10
years of professional experience
Work History
Owner
Sonya the Cleaning Lady
12.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
HR Representatives
Availability Professional Staffing
05.2020 - 12.2021
- Provided guidance to managers regarding employee relations issues, promoting fair treatment across all departments.
- Optimized HR operations by utilizing technology solutions, such as applicant tracking systems and HRIS platforms.
- Streamlined recruitment processes for faster candidate selection and onboarding.
- Collaborated with local, state and federal agencies to secure hiring and training assistance.
- Established onboarding procedures, creating a welcoming experience for new hires that promoted long-term retention.
- Maintained accurate personnel records, safeguarding confidential information while keeping it uptodate.
- Collaborated with department heads to identify staffing needs and strategize recruitment efforts accordingly.
- Collaborated with managers to identify and address employee relations issues.
Patient AR
Professional Billing & Management Services
08.2019 - 03.2020
- Maintained accurate records of all financial transactions, ensuring compliance with company policies and procedures.
- Reduced overdue accounts by consistently monitoring and following up on outstanding invoices.
- Prepared comprehensive reports for management, highlighting trends in receivables performance and identifying areas for improvement.
- Promoted client satisfaction through swift response to inquiries about account balances or payment arrangements.
Patient Access Specialist
Complete Care ER
11.2017 - 06.2019
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Performed patient pre-admission, admission, transfer and discharge activities.
Medical Receptionist
Sports Medicine Associates of San Antonio
11.2014 - 09.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
Education
High School Diploma -
San Jose City College
San Jose, CANo Degree - Certified Medical Assistant
Dickinson-Warren College
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Customer service
- Attention to detail
- Teamwork and collaboration
- Customer service management
- Goal setting
Languages
Spanish
Professional Working
Timeline
Owner
Sonya the Cleaning Lady
12.2021 - Current
HR Representatives
Availability Professional Staffing
05.2020 - 12.2021
Patient AR
Professional Billing & Management Services
08.2019 - 03.2020
Patient Access Specialist
Complete Care ER
11.2017 - 06.2019
Medical Receptionist
Sports Medicine Associates of San Antonio
11.2014 - 09.2017
High School Diploma -
San Jose City College
No Degree - Certified Medical Assistant
Dickinson-Warren College
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