Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
SONYA VAIL
Sherwood park,Alberta
Summary
Overview
26
years of professional experience
Work History
By The Dam Creations
Marketing Executive
02.2022 - Current
Job overview
- Launched marketing activities for new product lines and market penetration.
- Engaged, informed and supported staff on media and marketing outcomes.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
County
Home Daycare Owner/Operator, Childcare Provider/Caregiver
01.2017 - 01.2020
Job overview
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Provided emotional support and guidance to children during difficult times.
- Introduced children to educational games and activities to boost learning.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted in potty training and other daily hygiene activities to support child development.
Avon Canada
Direct Sales Representative
01.1998 - 01.2020
Job overview
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Epicure
Sales Representative
01.2014 - 01.2017
Job overview
- Sold herbs and spices along with cookware through home parties and online order through the website
- Delivered orders to customers’ homes
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Affordable For You Photography
Freelance Photographer
01.2010 - 03.2014
Job overview
- Edited, toned, captioned, and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location and studio shoots.
- Took photos from different angles and perspectives to capture perfect images.
- Completed complex photo shoots at indoor and outdoor venues.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Offered image proofs to help clients choose best photos from shoot.
- Collaborated with other photographers and videographers to capture special events.
- Assisted clients with creative ideas for photography needs.
Welcome Wagon
Representative
01.2009 - 01.2014
Job overview
- Welcomed new families, new mothers, businesses to the area and provided a welcome package filled with area information and product samples
- Held and participated in tradeshows such as bridal and baby shows with vendors
- Encouraged new sponsorships from local businesses in the community
CBM Cleaning
Cleaner
01.2011 - 04.2012
Job overview
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Education
AGLCSt. Albert, AB
Pro serve liquor staff training from Food And Beverage Studies
06.2020
University Overview
SmartsellSt. Albert, AB
Sell safe Cannabis staff training from Retail Services
06.2020
University Overview
New Skills Academy Edmonton, AB
New Skills Academy Mindfulness Certification from Workplace Health And Wellness
04.2020
University Overview
New Skills Edmonton, AB
Life Coach Certification from Building Information Modeling - Lifecycle Management
04.2020
University Overview
WHMISSt. Albert, AB
WHMIS certification from Health, Safety And Environmental Compliance
04.2020
University Overview
Simonds High SchoolSaint John, NewBrunswick
High School Diploma
06.1999
University Overview
Skills
- Online and Mobile Consumer Marketing Tools
- Launch New Products
- Digital Advertising
- Sales Promotion
- Upselling Products and Services
- Operating Procedures and Policies
- Sales Program Coordination
- Sales Quota Management
- Social Media Activities
- Administering Social Media Accounts
- Strategic Networking
- Service Promotions
- Submitting Orders
- Customer Relationship Management
- Problem Resolution
- Caring and Responsible
- Group and Individual Care
- General Housekeeping
- Problem-Solving Skills
- Food Services
- First Aid
- Arts and Crafts
- Manage Behaviors
- Payment Collection
- Verbal and Written Communication
- Daily Logs
- Computer Use
- Scheduling Medical Appointments
- Prepare Nutritious Foods
- Family Support
- Age-Appropriate Routines
- Learning Skills Development
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Marketing Executive
By The Dam Creations
02.2022 - Current
Home Daycare Owner/Operator, Childcare Provider/Caregiver
County
01.2017 - 01.2020
Sales Representative
Epicure
01.2014 - 01.2017
Cleaner
CBM Cleaning
01.2011 - 04.2012
Freelance Photographer
Affordable For You Photography
01.2010 - 03.2014
Representative
Welcome Wagon
01.2009 - 01.2014
Direct Sales Representative
Avon Canada
01.1998 - 01.2020
AGLC
Pro serve liquor staff training from Food And Beverage Studies
Smartsell
Sell safe Cannabis staff training from Retail Services
New Skills Academy
New Skills Academy Mindfulness Certification from Workplace Health And Wellness
New Skills
Life Coach Certification from Building Information Modeling - Lifecycle Management
WHMIS
WHMIS certification from Health, Safety And Environmental Compliance
Simonds High School
High School Diploma
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