Sonya Trumble
Summary
Dynamic professional with a proven track record at TD Bank, excelling in customer engagement and conflict resolution. Bilingual in French and English, I leverage strong interpersonal skills to enhance client satisfaction and drive loyalty. Achieved a 20% annual growth in clientele as a salon owner, demonstrating effective leadership and organizational abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager Trainee
TD Bank
Bedford
02.2026 - Current
- Oversaw scheduling and staffing to ensure adequate branch coverage.
- Ensured compliance with company policies and regulatory requirements consistently.
- Coached staff regularly to improve results and effectiveness.
- Lead daily sales meetings to help communication and foster relationships within the branch to help improve our customer experience.
- Oversaw RESL deals to ensure compliance and accuracy to ensure legendary experience for customers.
- Resolved customer issues effectively in order to maintain strong customer relationships.
Personal Banker
TD Bank
Bedford
03.2025 - 02.2026
- Managed end-to-end real estate lending process, ensuring smooth transition from introduction to deal activation.
- Prioritized customer engagement, enhancing experiences and strengthening loyalty.
- Conducted comprehensive financial reviews, offering tailored recommendations based on individual circumstances.
- Advised clients on optimal financial solutions utilizing diverse investment and credit banking options.
- Maintained up-to-date knowledge of financial insights to address customer inquiries effectively.
Manager,Customer Experience
TD Bank
Bedford
07.2023 - 03.2025
- Maintained scheduling to align with customer demands and branch requirements.
- Ensured compliance by adhering to policies, procedures, and conduct guidelines.
- Coordinated consistent coaching sessions for frontline staff to support employee development.
- Facilitated resolution of complaints according to customer problem resolution guidelines.
- Managed customer-facing areas of branch in accordance with marketing and regulatory standards.
Customer Experience Assoc.-Personal Banking Assoc.
TD Bank
Lower Sackville
02.2021 - 07.2023
- Facilitated customer engagement via daily advice, service transactions, and digital education.
- Processed customer applications for credit and account openings, ensuring adherence to established procedures.
- Ensured documentation accuracy and compliance with relevant regulations and TD's Code of Conduct.
- Resolved customer issues promptly, enhancing satisfaction with banking solutions.
Owner/Hairstylist/Professional Makeup Artist
Shear Studio
Midhurst
2009 - 2021
- Managed all salon services, including colouring, cutting, and styling for diverse clientele.
- Executed administrative tasks, ensuring efficient appointment scheduling and inventory management.
- Resolved customer concerns with professionalism and a calm demeanor.
- Achieved average clientele growth of 20% annually while reducing operating costs by 10%.
Supply Teacher
Forest Hill Public School
Midhurst
2017 - 2018
- Utilized bilingual capabilities to provide instruction at a French Immersion school during teacher shortages.
- Adapted quickly to teach various subjects in French or English on short notice.
- Motivated students through positive reinforcement, resulting in increased class engagement.
Master Stylist
L’Attitudes salon and spa
Barrie
2004 - 2010
- Established strong customer relationships through expert service and comprehensive product knowledge.
- Increased client base by sixty percent through repeat business initiatives with loyal customers.
- Consistently met sales and service targets, contributing to overall salon revenue growth.
- Effectively managed time in a fast-paced environment to achieve maximum earnings potential.
General Manager
Billy Bob's
Hamilton
1998 - 2003
- Tracked monthly sales to generate reports for business development planning.
- Developed an efficient filing system for document accessibility by management staff.
- Directed two managers and 20 to 30 associates to achieve operational goals.
- Executed a successful marketing strategy, generating $800K to $900K in annual revenue.
- Researched government regulations and restructured company policies as needed.
- Collaborated with police officers, Fire Chief, and Gaming and Liquor enforcement officers for compliance.
Education
Branch Compliance Officer
Canadian Securities Institute
05.2026 - 05.2026
Mutual Funds License -
Canadian Securities Institute
06-2025
Certificate of Qualification - Hairdressing
Ontario College of Trades
Ontario01-2004
Hairstyling Diploma - Hairdressing
Bruno's School of Hair Design
Hamilton, ON01-2002
Cosmetics Techniques And Management Diploma - Cosmetics Management
SHERIDAN COLLEGE
Oakville, ON05-1994
High School Diploma -
Ecole Secondaire Confédération
Welland, ON06-1992
Skills
- Fluent in French and English
- Proficient in Microsoft Office Suite
- Strong interpersonal abilities
- Leadership and organization
- Conflict resolution skills
- Detail-oriented approach
- Effective time management
Certification
Standard First Aid CPR/AED Level C certificate
Volunteer work
Bedford Minor Hockey Association - 2022-Present - Treasurer and Manager
Metro West Force Female Hockey League - 2021 - Changeroom Helper
Forest Hill Public School - 2018-2021 - Kiss and Ride program / Reading with students
Barrie Woman's Hockey Association - 2019-2021 - Social Events Coordinator and Team Helper
Innisfil Minor Hockey Association - 2014 - Team Manager
Timeline
Branch Compliance Officer
Canadian Securities Institute
05.2026 - 05.2026
Assistant Branch Manager Trainee
TD Bank
02.2026 - Current
Personal Banker
TD Bank
03.2025 - 02.2026
Manager,Customer Experience
TD Bank
07.2023 - 03.2025
Customer Experience Assoc.-Personal Banking Assoc.
TD Bank
02.2021 - 07.2023
Owner/Hairstylist/Professional Makeup Artist
Shear Studio
2009 - 2021
Supply Teacher
Forest Hill Public School
2017 - 2018
Master Stylist
L’Attitudes salon and spa
2004 - 2010
General Manager
Billy Bob's
1998 - 2003
Mutual Funds License -
Canadian Securities Institute
Certificate of Qualification - Hairdressing
Ontario College of Trades
Hairstyling Diploma - Hairdressing
Bruno's School of Hair Design
Cosmetics Techniques And Management Diploma - Cosmetics Management
SHERIDAN COLLEGE
High School Diploma -
Ecole Secondaire Confédération