Sonya Smith
Madoc
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Ardenes
Oshawa ON - Belleville On
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Server
762 Brewery
Madoc, ON
08.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Pizza Cook
Gordinos Pizza
Madoc, ON
09.2023 - 02.2024
- Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.
Education
High School Diploma -
Central Hastings
6 2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
Languages
English - Native or Bilingual
Native or Bilingual
French - Elementary
Elementary
Norwegian - Limited Working
Limited Working
Certification
- Smart Serve Certified
- Food Handler Certified
Accomplishments
- 4.0 GPA
- Art award recipient
- Honor roll
Availability
I have a fully open schedule available for full or part time.
Timeline
Sales Associate
Ardenes
07.2024 - Current
Pizza Cook
Gordinos Pizza
09.2023 - 02.2024
Server
762 Brewery
08.2023 - 06.2024
High School Diploma -
Central Hastings