Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
SalesAssociate

Sonya Smith

Oshawa,Ontario

Summary

Dynamic and dedicated Sales Associate at Ardenes with proven customer service and problem-solving skills. Recognized for enhancing store visual appeal and fostering customer relationships, leading to increased repeat business. Reliable team player with a flexible schedule, adept at managing high-pressure situations while maintaining service excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Ardenes
07.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Server

762 Brewery
08.2023 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Pizza Cook

Gordinos Pizza
09.2023 - 02.2024
  • Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
  • Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
  • Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
  • Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.

Display Artist

John M Parrot Public Library And Art Gallery
04.2023 - 05.2023
  • My art piece was picked to be submitted to the art gallery
  • chosen for my dedication to creativity
  • my piece sold during the show

Volunteer

St.Josephs Church
06.2021 - 12.2021
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • assisted in painting and cleaning of church property

Education

High School Diploma -

Central Hastings
Madoc, ON
06-2023

High School Diploma -

St Stephen’s Catholic School
Bowmanville, ON
01-2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Flexible schedule
  • Verbal/written communication
  • Stocking and receiving

Accomplishments

  • 4.0 GPA
  • art award recipient
  • honor roll


Certification

  • Smart Serve Certified
  • Food Handler Certified

Timeline

Sales Associate

Ardenes
07.2024 - Current

Pizza Cook

Gordinos Pizza
09.2023 - 02.2024

Server

762 Brewery
08.2023 - 06.2024

Display Artist

John M Parrot Public Library And Art Gallery
04.2023 - 05.2023

Volunteer

St.Josephs Church
06.2021 - 12.2021

High School Diploma -

Central Hastings

High School Diploma -

St Stephen’s Catholic School

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Sonya Smith