Sonya Singh
Shelburne,ON
Summary
Dynamic professional with a proven track record at SK Freelance Makeup Artist, excelling in client relationship building and advanced contouring techniques. Leveraged exceptional organizational skills and professionalism to enhance client satisfaction and boost sales revenue. Demonstrated leadership by mentoring junior artists, achieving outstanding client retention through innovative service promotion and personalized consultations.
Hardworking Servicing Clients bringing 20+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.
Overview
15
15
years of professional experience
Work History
Lead Makeup Artist
SK Freelance Makeup Artist
02.2015 - Current
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Streamlined appointment scheduling for improved client experience with organized booking system management.
- Boosted sales revenue by effectively demonstrating and promoting high-quality makeup products.
- Mentored junior makeup artists, contributing to their professional growth and skill development.
- Increased customer loyalty through exceptional service, leading to repeat bookings and referrals.
- Cultivated a positive workplace culture within the team, fostering open communication channels and encouraging mutual support among colleagues.
- Answered phone calls and emails to schedule client appointments.
Customer Service Representative
GoodLife Fitness
04.2016 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Team Leader
Newtopia
01.2016 - 01.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
Employment Specialist
Everest College
02.2010 - 02.2015
- Delivered workshops on resume writing and cover letter creation for job seekers.
- Prepared regular reports to summarize client achievements and program effectiveness.
- Engaged with local employers to promote available talent and job opportunities.
- Conducted thorough assessments by evaluating client skills and employment barriers.
- Identified suitable job opportunities by collaborating with local businesses.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Matched clients to open positions based on skills and work requirements.
- Led job readiness and career-building workshops to uplift client confidence.
- Worked closely with government agencies such as workforce centers or vocational rehabilitation teams to maximize client resources and support.
- Recognized client employment barriers and devised strategies to resolve.
- Coordinated onsite employer recruitment events that connected qualified candidates directly with hiring managers in target industries.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Provided regular updates on clients'' progress to internal team members, ensuring a cohesive approach to service delivery and timely intervention when necessary.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Managed a diverse caseload of individuals from various backgrounds, tailoring services based on unique needs and circumstances.
- Conducted employer and community organization outreach to promote employment services.
- Developed customized employment plans for clients, resulting in successful job placements and long-term career growth.
- Negotiated reasonable accommodations with employers in order to ensure a smooth transition for clients into their new positions.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Facilitated job fairs and industry events to build employment networks.
- Facilitated successful placements by proactively identifying potential challenges and addressing them before they became obstacles.
- Devised and implemented individualized employment plans to support client goals.
- Collaborated closely with interdisciplinary teams to address client barriers and facilitate access to necessary resources.
- Assisted clients in accessing additional resources such as training programs, educational courses, or financial assistance when needed.
- Organized comprehensive workshops on resume writing, interview techniques, and workplace etiquette to prepare clients for the job market.
- Maintained up-to-date knowledge of local labor market trends and changing industry requirements through continuous professional development activities.
Education
Bachelor Of Arts - Psychology
University of Toronto
Toronto, ON04.2005
Skills
- Professionalism and etiquette
- Advanced contouring techniques
- Attention to detail
- Problem-solving
- Social media content
- Customer service
- Client consultations
- Sales strategy
- Product knowledge
- Relationship building
- Client relationship building
- Detail-orientated
- Clear communication
- Sales and upselling
- Professional networking
- Endurance
- Service promotion
- Product recommendation
- Presentations and demonstrations
- Time management
- Excellent communication
- Reliability
- Organizational skills
- Team collaboration
- Multitasking Abilities
- Multitasking
- Social skills
- Problem-solving abilities
- Teamwork and collaboration
- Teamwork
- Decision-making
- Relationship building and management
- Data entry
- Self motivation
- Outstanding client retention
Languages
English
Native or Bilingual
Hindi
Professional Working
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Customer Service Representative
GoodLife Fitness
04.2016 - 01.2025
Team Leader
Newtopia
01.2016 - 01.2018
Lead Makeup Artist
SK Freelance Makeup Artist
02.2015 - Current
Employment Specialist
Everest College
02.2010 - 02.2015
Bachelor Of Arts - Psychology
University of Toronto
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